Microsoft 365 Assistant- New Grads Welcome!

Zix | AppRiver is now an OpenText company!  As a trusted leader in productivity, email security and compliance solutions for businesses of all sizes, we continue to help guide our customers through challenging cyber risks to ultimately find even greater opportunities. While we're passionate about helping our customers succeed in the business world, we're also looking to expand our growing workforce in order to better help our customers scale.

Zix | AppRiver is the trusted leader in productivity, email security, and compliance solutions for businesses of all sizes, providing one stop for procuring and deploying business security and productivity solutions. We continue to grow by helping guide our customers through challenging cyber risks and delivering solutions to protect their business.

AppRiver is looking for motivated and talented Microsoft 365 Operations Support team members. Our team is highly creative, continuously evolving, and we foster a collaborative work environment where you help solve challenging problems and make a difference. In this role you will become a specialist in Microsoft cloud services. The Microsoft 365 Operations team assists in developing new processes, supporting multiple departments, and executing complex customer deployments.

Preferred experience and skills:

• High School Diploma or equivalent required
• Prior experience with online customer portals
• Effective communication and collaboration skills
• Exceptional attention to detail
• Willingness to learn Microsoft cloud services and processes
• A passion for helping and building rapport with customers and colleagues
• Use of Phone System and Ticketing System 

Applicant performance expectations: 

• Learn and quickly adapt to new processes and technology
• Prioritize and complete tasks within a fast-paced environment
• Collaborate with your team and other departments
• Develop expertise of Microsoft products and setup procedures
• Educate customers about DNS (Domain Name System) management, email routing concepts, and Microsoft service delivery

Work schedule:

This team works between the hours of 7 am – 7 pm, Monday – Friday. Must be flexible to work outside hours and shifts as needed. Occasional on-call weekend shift with OT paid.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. Should you require accommodations during the selection process, please contact accomodationrequests@opentext.com).

Bast Salary- $35,000-$40,000