Apply now »

Thank you for your interest in OpenText! Our career page is currently undergoing maintenance and will be back up by May 29, 2022, 2:00 am UTC (May 28, 2022, 10:00 pm EST)

Please return soon to complete your dream job application!



Professional Services Program Manager

Req id:  34569

Virtual, SG Singapore, SG

Micro Focus (now OpenText) is one of the world’s largest enterprise software providers. We deliver mission-critical technology and supporting services that help thousands of customers worldwide manage core IT elements of their business so they can run and transform—at the same time.


This job is not virtual and is office-based in Singapore.


The Opportunity

A confident, assertive and self-driven leader with excellent interpersonal / communication skills. You must possess the credibility and experience necessary for customer exposure at senior management levels, including an understanding of multiple business environments and technology awareness. The environment is fast-paced, delivery, customer and people centric and ability to manage conflicts. You must be able to make good / pragmatic decisions quickly and communicate them effectively to all the internal and external stakeholders involved. The people management aspects are especially crucial, you must be able to motivate and mentor your team and high potential employees. The operational aspect of the role is also very important, as there are high volumes of transactions and heavy dependence on systems which are continually evolving. This role requires a combination of excellent commercial skills, people skills and operational rigor.


You Are Great At

  • Between 12-14 years of experience in IT industry running a consulting practice / delivery management role
  • 8-10+ years of senior professional services management experience, preferably in an Enterprise Software / Professional Services organizations.
  • Minimum of 6-8 years of field delivery experience in enterprise IT or Software organization in a direct delivery role
  • Experience in leading large/complex, multi-faceted, multi end-user business organizations
  • Experience in successfully managing a large services P&L driving higher revenues/margins and growth
  • Highly developed people management skills, able to manage and motivate teams of people to achieve business and personal goals
  • Strong commercial acumen with evidence of developing, negotiating and maintaining business.
  • Ability to develop and maintain strong, productive relationships with customers, partners and other external organizations.
  • Understands IT management and CIO / CTO/ CFO drivers. Can demonstrate that you understand the typical drivers, processes and organizational structures within a large IT organization.
  • Must thrive in a fast-paced, results-oriented, collaborative, matrixed environment.
  • Directs and controls activities for MF PS delivery and sales support in SEA.
  • Develops business plan(s) for MF PS, balancing client needs and solution area focus, consistent with regularly updated client business plans.
  • Delivers revenue and margin targets for MF PS engagement in SEA Meet / Exceed sold Gross Margins
  • Through collaboration with client principal team(s), delivers consistent order performance by pro- actively engaging the pre-sales teams and driving growth.
  • Responsible for personnel and business management of the practice, including accountability for team effectiveness, people development and achieving utilization targets.
  • Responsible for developing and managing strong customer relationships at intermediate levels and is an active participant in consulting engagements in pursuit and delivery.
  • Understands MF solutions portfolio and identifies repeatable business opportunities while ensuring appropriate import / export of intellectual property.
  • Identifies leading edge processes and approaches for creating and leveraging intellectual capital.
  • Responsible for executing delivery models for the practice & recommends ideas for optimization of those models.
  • Member of a recognized body for Industry or Solution Area


What It Takes

  • Demonstrates broad knowledge of corporate organization, culture, policies, products, solutions, markets and processes.
  • Is knowledgeable in:
    • corporate standards of excellence
    • personnel development strategies including:
    • performance appraisal techniques
    • coaching & mentoring Has or is developing skills in functional & business knowledge
    • project initiation /program planning
    • business development, account management & engagement pursuit
    • PS Business financial fundamentals & forecasting methods
    • Capacity & Capabilities planning – Including work force transformation and driving costs lower with improving efficiencies.



Micro Focus (now OpenText) is proud to be an Equal Opportunity Employer.  Prospective employees will receive consideration without discrimination because of race, colour, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, genetic information, citizenship or any other legally protected status.


Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and potential. Become an OpenText Navigator.

Apply now »