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Senior Account Executive - Digital Experience

Req id:  18350

Virtual, GB

 

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.  

 

 

UK CEM Account Executive

 

ENABLING THE DIGITAL WORLD

OpenText enables the digital world as the global leader in Enterprise Information Management, both on premises or in the cloud. We embrace all things digital and are committed to being the Best Place to Work for our Employees in over 140 locations around the world.

We obsess over our customers to ensure they are wildly successful in embracing the Digital World. Our customers entrust us with their most important information, we need to be their most trusted partner. What we do, we do well. What we create, we do purposefully to impact the world. If you believe in this and are passionate about enabling the Digital World then let OpenText turn your career vision into reality.

 

Job Description:

We are looking for a high-energy, driven Account Executive with solid technology business-to-business sales experience.  The selected candidate will leads and manage some key accounts for Customer Experience Management (CEM) software, maintenance, SaaS, and services sales. Accountable for growing this enterprise software business and achieving territory revenue, gross margin, market penetration, installed base retention, and cost control objectives.

 

Responsibilities

  • Manage key accounts
  • Act as the point of contact for clients for CEM
  • Organize regular client meetings to discuss their requirements
  • Resolve problems and handle complaints in a timely manner
  • Identify new potential customers
  • Ensure budget and time requirements are met
  • Stay up-to-date with new features and product launches
  • Establish best practices
  • Monitor and report on sales performance analytics
  • Suggest innovative ideas to increase sales and improve customer experience

 

 

 

Education and Experience Required

  • University or Bachelor’s degree, advanced university or Master’s degree preferred
  • Proven work experience as a Software Sales Account executive
  • An ability to gasp client needs and to increase customer engagement
  • Understanding of sales performance metrics
  • Excellent communication and negotiation skills
  • Analytical and time-management skills
  • A thorough understanding of the CEM License and SaaS Market space including CCM (Customer Communication Management) and DXM (Digital eXperience Manager)
  • Solid knowledge of CRM software and MS Office (MS Excel in particular)

 

 

 

Personal Attributes and Behaviors

  • Leadership:  Able to lead effectively in a complex, political environment, and deliver results. Able to influence without direct authority. Able to balance between competing priorities and be flexible and creative. Able to drive team performance to best in class. Able to create and build highly effective sales teams and organization. Able to communicate effectively across multiple levels in client organizations, OpenText and the industry.
  • Personal Strength & Maturity: Openness to change; takes responsibility for difficult decisions and for mistakes; evokes confidence in those working with him/her; personal consistency.
  • Passion & Personal Drive: Unwavering commitment and determination to do what is necessary to ensure business success; genuine and deep concern for customers, our people, and the business; constantly and creatively thinking about the business; proven work ethic; self-starter/self-motivator
  • Bridge Building Skills: Bridge builder; positive and constructive influence on any team person is a part of; able to lead in a cross-functional team; people and team oriented; invests time in getting to know people in own organization and stakeholder orgs (up, down, and across).
  • Open & Honest Communication: Strong personal communication skills; able to talk about challenges and difficulties openly; non-threatening in communication; not defensive in communications; able to participate in and/or initiate "crucial conversations."
  • Principles, Value & Personal Integrity: Value Diversity; Demonstrates ethical behavior, personal integrity and character; trustworthy - keeps confidences and doesn't gossip; leads by example - walks the talk; Invests in personal development and growth.
  • Problem Solving Approach: Approaches problems in a rational, fact-based manner using analysis and structured problem solving tools that ensure comprehensive understanding and effective resolution.

 

 

 

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.


OPENTEXT - THE INFORMATION COMPANY

Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

Perks 
If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Benefits 
Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Join OpenText today.

Apply now »