Senior Consultant Service Management Automation

Micro Focus (now OpenText) is one of the world’s largest enterprise software providers. We deliver mission-critical technology and supporting services that help thousands of customers worldwide manage core IT elements of their business so they can run and transform—at the same time.

Software, from vision to execution, is a people business – and at OpenText, our people are our greatest asset. We work hard to unlock the individual potential and collective capability of our workforce by investing in development opportunities, so that everyone has the freedom to carve out the career they want. 
 
Come and join our Professional Services Emerging Markets team based in Bulgaria or Romania as a 

 
Senior Consultant Service Management Automation

YOUR IMPACT 
You are responsible for installing, configuring, testing, and integrating the Open Text Service Management automation solutions in Hybrid Cloud-based environments for customers across the Middle East, Africa, and Central and Eastern Europe.
 

WHAT THE ROLE OFFERS 

• Design & implement custom ITSM solutions (ITIL, COBIT, ISO 20000).
• Deep expertise in ITSM tools (e.g. ServiceNow, BMC Helix/Remedy).
• Understanding business requirements and their technical implementation
• Providing client-facing consulting and services in line with the expected outcome
• Working in close cooperation with internal and external stakeholders
• Working on several projects at the same time
• Be a trusted advisor for your customers

WHAT YOU NEED TO SUCCEED 

• Bachelor of Arts/Science or equivalent degree in Computer science or related area of study 
• 8+ years of relevant professional experience
• Hands-on experience in implementing Service Management Automation Technologies on-premises and cloud
• Experience with scripting and programming languages (e.g. Python, Bash, SQL, Java, or others) 
• Solid infrastructure skills: Linux, Databases, Networks
• Knowledge of Cloud platforms, i.e. Azure or AWS, and Containerization technologies (Kubernetes, Docker, or similar)
• ITIL Certification and knowledge of ITIL governance and control processes are required.
• Fluency in English language

  
ONE LAST THING:   
OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned.  

Micro Focus’ (now OpenText) efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com.