Senior Customer Manager

OPENTEXT

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

Come and join our Customer Support- team from Home Office based in Germany with your commitment as a Senior Customer Manager. 

YOUR IMPACT 
In this role, you are responsible for developing and strengthening strategic relationships within assigned accounts by protecting and growing Open Text’s revenue. You will promote Open Text’s solutions, support and services capabilities. As the primary point of contact for your assigned accounts, you will work closely with Sales, Services, Support, Legal and Finance to ensure customer satisfaction
 

WHAT THE ROLE OFFERS 

• Sell the value of Open Text services and support programs and drive retention as well as expansion by developing and strengthening relationships (C level to Manager) 
• Develop and maintain long-term post-sales relationships with customer accounts critical to the company in terms of recurring base revenue and future growth.
• Manage services and generate sales among key accounts, including upselling and cross-selling.
• Forecast and track client account metrics.
• Identify opportunities to grow business with existing clients.
• Quoting, establishing a regular outreach cadence, positioning upsells, regular follow-up and closing renewals prior to expiration
• Manage customer escalations in collaboration with cross-functional teams to ensure customer satisfaction and continuous improvement
• Lead and attend client meetings
   

WHAT YOU NEED TO SUCCEED 

• Bachelor of Arts/Science or equivalent degree in Business Administration or related area of study 
• At least 8 years of experience in a customer-facing role in Sales or Customer Success Management preferred (Software Sales is an asset)
• Eagerness to collaborate within, and across, teams to achieve results as well as an innovative and creative approach to complex challenges
• Managing, servicing, and upselling an assigned territory of accounts
• Operating with minimal supervision given latitude for decision making
• Ability to interact effectively with all levels of a company including C level to Manager combined with strong communication and negotiation skills
• Ability to prioritize and balance multiple projects, as well as deadlines, in an evolving environment
• Fluent English and German Language skills both written and spoken

 
ONE LAST THING:   
OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned.
 

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Roles requiring a significant amount of trust may require criminal history verification. Please ask your Talent Acquisition Advisor for more information if you have any questions.

OpenText does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract and a signed search assignment between Open Text and the recruitment agency or party requesting payment of a fee.