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Senior Principal Assessment Solutions Consultant (US-Virtual)

Req id:  8247

Virtual, US

 

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 

 

The OPPORTUNITY...

As Senior Principal Solutions Consultant with expertise in customer experience assessment, you will be a key contributor to the SME team of digital customer experience professionals, you will be assigned to our Assessments practice, to bring your thought leadership and expertise in DX to engage with customers by facilitating and leading Executive Communication Sessions, enhancing and executing Customer Experience (CX) Assessments and improving upon current customer assessment activities executed by yourself and other team members in Value Engineering, Sales and Technical Pre-Sales.  

 

When engaging with customers in support of sales led initiatives, you will be comfortable positioning and articulating the value proposition for the DXP Platform to C-level and key departmental decision-makers to establish buy-in and participation in the various assessment activities.
Reports will generally identify the customer business area, persona’s, customer journeys, sentiment analyses leveraging OpenText proprietary analysis tools, business value and ROI leveraging the OpenText Value Management Office resources, and recommendations for actionable next steps at a business level.  


As part of the Value Engineering team, you will collaborate cross-functionally with sales, marketing, and product management to influence our GTM strategy and product development.  Success in the role will be measured on assessment quality and customer satisfaction and contribution to sales objectives. 

 

What You are GREAT at...

  • Engaging with customers and supporting sales initiatives
  • Customer-centric approach utilizing your excellent communications abilities
  • Planning, organizing, and running Customer Discovery sessions with a focus on Customer Experience assessments
  • Customer Journey Mapping workshops as part of the CX Assessments or individually for shorter Journey Mapping engagements
  • Creating the assessment reports, presenting findings for internal review and then customer presentation, soliciting customer 

          feedback to enhance the reports and final delivery of the reports.  

  • Persuasive presentations
  • Negotiations and Influencing
  • Relationship building
  • Entrepreneurial spirit and “bias for action”
  • Structured and analytical thinker
  • Self-reflective and adaptable

 

What it TAKES...

 

Experience and Qualifications:

 

  • Bachelor’s degree in business or relevant experience
  • Technical Pre-Sales
  • Background in Digital Experience that makes you a persuasive and insightful thought leader.
  • 7+ years conducting customer experience assessments and customer journey mapping sessions, or equivalent, in relation to enterprise-class Digital Experience software
  • Ability to foster and maintain relationships with management, peers, support personnel, and clients to contribute to large, complex, and enterprise-scale sales cycles
  • Possesses knowledge of key DX business processes, challenges, and solutions, as well as benchmark examples by industry.
  • Customer Journey Mapping

 

Highly Desired:

  • Fluent with whiteboarding or other presentation techniques and presentation tools for effective discussion of customer 

          business, customer experience, customer journeys, and technology needs and OpenText offerings aligned to those needs
 

 

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer. We hire the best talent regardless of race, creed, color, national origin, ancestry, disability, marital status, sex, age, veteran status or sexual orientation. If you require accommodation at any time during the recruitment process please email accommodationrequests@opentext.com. Applicants have rights under Federal Employment Laws including but not limited to: Family and Medical Leave Act (FLMA)Equal Employment Opportunity  and Employee Polygraph Protection Act


OPENTEXT - THE INFORMATION COMPANY

Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

Perks 
If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Benefits 
Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and your potential. Become an OpenText Voyager.

Apply now »