Senior Site Reliability Engineer

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.  

You will set a new standard for OpenText Cloud Operations including site reliability engineering through good communication with your team, with your manager, and your peers.  You will have the opportunity to define the technologies to be used, the structure of teams and how work is completed, and responsible for the delivery of pipelines for product development and releases into production.

This job requires you be able to work autonomously, in collaboration with others in Cloud Operations as well as Engineering, IT, and Customer Service, and at the direction of the Manager of Cloud Support Operations. Because your work will have visibility by other department members and management, frequent communication with your team and others concerning projects and issues is expected.

Responsibilities

• Provide support, improve, and implement infrastructure as code and applications on top of various platforms. Troubleshoot and triage issues as they arise.
• Work closely with various teams across the organization, including the security team, development team, and operations team for requests for assistance
• Execute with minimal technical supervision, embrace reliability constraints, and be proactive in contributing improvements to the code base
• Promote technical vision in concert with product engineering for VM and containerized product development, deployment, and operationalization
• Establish/maintain security guidelines, practices, and department procedures
• Establish/maintain effective customer points of contact (development, infrastructure, teammates) for collaboration and troubleshooting projects related to existing technical issues
• Mentor engineers through code reviews, paired programming, and working sessions
• Drive a metrics-driven culture and software delivery process using data to measure overall system quality

Competencies

• Extensive experience with AWS, GCP or Azure and infrastructure as code
• Python, Ruby, Powershell, and/or Bash experience
• Experience supporting and troubleshooting web server applications
• Prior experience with build and deployment tools
• Strong automation skills including experience with Chef, Puppet, or Ansible
• Solid understanding of networking and of system security best practices
• Has a deep knowledge of mixed operating system environments, structured, non-structured and distributed data platforms, and can easily apply the concepts of one data service API to another
• Extensive knowledge of centralized logging systems
• Has strong analytical skills as applied to information technology, and can work independently of others in an assignment
• Has a good understanding of system hardware, storage subsystems, and networking and common data protocols and APIs
• Extensive knowledge in the use of Jenkins, TeamCity, TFS/Azure Devops, or similar for orchestration
• Extensive knowledge in the use of GitHub, GitLab, Perforce, or similar for source management
• Extensive knowledge in the use of build artifact management
• Familiarity in the use of infrastructure monitoring tools
• Familiarity in the use of OpsGenie, Everbridge, or similar for notification management
• Familiarity with Pingdom, Thousand Eyes, or similar for external monitoring
• Communicates concepts and instructions clearly both verbally and in written form
• Has a desire to keep current with knowledge of technologies, learning new technologies, mastering them, and distributing that knowledge to teammates
• Can speak honestly, openly and tactfully with both managers and teammates as a collaborator

Qualifications

• Demonstrated success in delivering high-quality technology products/services in a fast-paced environment
• Ability to prioritize well, communicate clearly and understands how to drive a high level of focus and excellence with a strong, talented, opinionated team
• Sound business judgment, ability to set clear vision and goals and drive the organization in delivering to those goals
• Proven ability to influence others and strong analytical thinking skills are critical to success in this position
• Low-drama, high-focus, -energy, and -passion personality
• Demonstrated ability to conceptualize, manage, and prioritize multiple projects
• Raises awareness on issues that can negatively impact delivering on time and to set specifications.

Job Requirements

• Required to abide by company policies and adhere to compliance and security of company information, client data and personnel security.
• All prospective employees must pass a background check

Skills & Experience

• 6-10+ years in technical development, QE, or operations role
• 2-5 years of experience building fully automated software application and infrastructure provisioning and deployment pipelines
• Extensive experience in an iterative development environment and CI/CD practices and tools is a must
• Familiarity building and managing microservices-based systems

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.

Subject to applicable laws and regulations, OpenText’s Global Vaccination Policy requires all employees to be fully vaccinated against Covid 19 in order to enter an OpenText office. Accommodations may be available.