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E-Discovery Specialist

Req id:  10319

Virtual, US San Antonio, TX, US Boston, MA, US Tampa, FL, US Brook Park, OH, US Lexington, KY, US Tucson, AZ, US Tinton Falls, NJ, US Portland, US Carbondale, IL, US Dallas, TX, US Alpharetta, GA, US Columbus, OH, US Arlington, VA, US Austin, TX, US

 

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 

 

 

The Opportunity

 

The E-Discovery Specialist is responsible for managing and executing on multiple aspects of specific client matters, from project setup to collection of the final bill.  This position reports directly to a Manager, Client Services within the department and requires flexibility to work nights and weekends.  The Professional Services Department primarily provides professional consulting services to the enterprise and law firms.  It coordinates document review, production, advanced search and analytics using Axcelerate applications.

 

You're great at:

 

  • Work effectively in a team environment with both members of the Professional Services department and other departments within the company as well as external teams such as managed review providers, law firms and corporate litigation departments.
  • Act as the lead consultant for matters and clients when assigned as the lead by management.
  • Responsible for managing all aspects of specific client matters, from assisting with initial proposal to collection of the final invoices and consulting and strategizing with clients and potential clients on best ways to meet the objectives of the case team or end client.
  • Create project plans defining scope of work including lists of deliverables and deadlines, scheduling, resource allocation, reporting, budgets, and revenue projections and execute on these plans both directly and through the leadership of others.
  • Provide superior client service in demanding, deadline driven situations ensuring the delivery of quality work product within established time frames.
  • Ensure work product of case/client team meets the standards of quality set forth in project plan and adhere to the quality standards established by the Professional Services management team.
  • Develop custom workflows designed to optimize efficiency in the preparation of data and review.
  • Create and provide standard and custom, proactive and reactive reports based on client needs and objectives established in the project plan.
  • Assist on unassigned projects when requested by supervisors or peers.
  • Apply analytical skills and leverage existing methodologies to various client situations and practice disciplines to meet shifting client needs.
  • Perform hosting activities necessary to prepare data for attorney review, including user and case administration, processing and loading documents, performing searches, and index management.
  • Prepare data productions including conversion to Tiff or Pdf, branding, native productions, exporting documents, and load file generation.
  • Provide support for escalated service requests including problem identification and resolution; and solving complex technical issues such as system performance troubleshooting, scripting conflicts, search result troubleshooting, and consultation.
  • Effectively work with other units from Professional Services, Product Services, Product Operations, Training, managed review teams, and our Clients and their Outside Counsel to ensure delivery of first class customer service and eDiscovery management.
  • Bill clients for consulting time and ensure that staff is doing the same for your assigned matters or clients in which you are the lead.  Ensure all fees are communicated and understood at the onset of an engagement and when custom requests are made.
  • Identify opportunities for increased operational efficiency and leverage technical skills to create and implement resulting solutions.
  • Perform technical tasks such as writing custom SQL scripts and stored procedures; analyze, code and test modules (both new and changes to existing programs) from design specifications; and share tools with others in the department.
  • Maintain all necessary documentation in the performance of your work including required project reporting, custom requests, and customized solutions.
  • Introduce additional Axcelerate services to clients as needs dictate.

 

 

What it takes:

 

  • Bachelor’s Degree from an accredited university, with a technical degree preferred.
  • Five or more years of experience with a service or consulting firm directly supporting the litigation needs of corporations or law firms.
  • Strong communication, presentation and writing skills.
  • Working knowledge of litigation lifecycle, EDRM, litigation document review and workflows, complex searches related to litigation, Technology Assisted Review and Continuous Active Learning.
  • Ability to demonstrate technical concepts to individuals with varying degrees of technological skills.
  • Technical undergraduate and/or advanced degree preferred (JD, MS, MBA).
  • Technical skills such as SQL, programming, writing scripts or mathematics.
  • Overnight travel throughout the continental U.S. to visit OpenText corporate office, clients, and/or employees may be necessary.
  • Requirements may dictate the necessity to work hours outside of normal, 40-hour workweek.

 

 

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer. We hire the best talent regardless of race, creed, color, national origin, ancestry, disability, marital status, sex, age, veteran status or sexual orientation. If you require accommodation at any time during the recruitment process please email accommodationrequests@opentext.com. Applicants have rights under Federal Employment Laws including but not limited to: Family and Medical Leave Act (FLMA)Equal Employment Opportunity  and Employee Polygraph Protection Act


OPENTEXT - THE INFORMATION COMPANY

Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

Perks 
If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Benefits 
Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and your potential. Become an OpenText Voyager.

Apply now »