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Sr. Cloud Systems Engineer

Req id:  32157

Virtual, US



Together Carbonite and Webroot form the SMB and Consumer Division of OpenText. The mission of our joint offering is to make cyber resilience simple, reliable and accessible in the connected world. We foster a thriving, dynamic environment rich with inventive minds and entrepreneurial spirit and our employees are empowered and encouraged to build their careers at OpenText.



The Opportunity:
The Senior Cloud Systems Engineer will be a key member of the System Operations team supporting multiple product infrastructures in our data centers, private cloud, and public cloud. You will provide agility, stability, uptime, and service for production operations, software development, and product teams.  System Engineers underpin the service management lifecycle for all our products by adopting the ITIL framework and using it as a source of best practices.  Not only will you support a large production environment, but you will also be exposed to cutting-edge technologies, work on high-value projects, and have a real opportunity to influence the direction of a highly successful public company.  
This is Not a Virtual Role, Candidate has to travel to our Chandler, AZ Datacenter. 


You Are Great AT:
•    Honesty, integrity, transparency, follow-through, and humility.
•    Share and be generous with knowledge.
•    Excellent communication abilities – oral & written, easily explaining complex concepts to both technical and non-technical audiences.
•    Outstanding customer/stakeholder-facing presence, including critical issue resolution and escalation, root cause analysis/corrective actions and leading with accountability. 
•    Knowledge of Agile software development, release management, configuration automation tools and processes. 
•    Passion for designing, building, and delivering highly available systems for 24/7/365 operations. 
•    Establish and maintain a good relationship with team members, Product Development, Product Management, Customer Service, Client management, and other cross-functional teams.
•    Participate in training and information-sharing activities.
•    Act as backup for other team members when necessary.

What it takes:
•    Experience working with enterprise networking and topologies, information security, VMware, Hyper-V, and hybrid cloud environments (AWS, Azure, GCP): 5+ years
•    Hands-on experience with cloud infrastructure supporting Virtual Servers and other infrastructure assets in AWS, Azure and GCP: 5+ years.
•    Operating experience of enterprise-class SAN systems (HPE 3par, HPE Nimble) and NAS systems (NetApp, Dell/EMC Isilon): 3+ years
•    Provisioning and maintaining compute including Firmware and BIOs upgrades processes, Drives and other parts replacements process: 3+ years
o    Dell/EMC M1000 blade and HPE C7000 blade systems
o    Dell/EMC PowerEdge C6420 quad servers
o    Dell/EMC ME4084 and Dell/EMC ME5084
o    Cisco Compute (Cisco UCS and Rack Mount C240)
o    SMB share and user access provisioning
•    Direct attached storage with RAID and Adaptive RAID management experience: 2+ years
•    Active Directory management across multiple domains, countries, and environments: 3+ years
•    Perform security vulnerability remediation either by Active Directory Group policy and/or scripts including patch management process: 3+ years
•    Administration and automation experience with event and alert notification monitoring tools (SolarWinds/Zabbix/Icinga/PagerDuty): 2+ years
•    Windows Server 2012/2016/2019 deployment, configuration, and troubleshooting experience: 3+ years
•    Red Hat Linux v6.x/7.x and up deployment, configuration, and troubleshooting experience: 2+ years
•    PowerShell: 2+ years, Batch scripting – Desirable
•    Working knowledge in Automation using tools like Ansible, Jenkins, Github, and AWS cloud formation – Highly Desirable
•    Kubernetes experience/training - Desirable, Docker container deployment/operation experience – Desirable
•    Take ownership and accountability for the incident resolution process, participating in RCA and SWAT investigations.
•    Plan for validation and verification of changes deployed by infrastructure and development teams.
•    Strong understanding of ITIL principles, certification is a plus.


This is Not a Virtual Role, Candidate has to travel to our Chandler, AZ Data center. 



While OpenText is an Equal Opportunity Employer, our efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. Should you require accommodations during the selection process, please contact


Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and potential. Become an OpenText Navigator.

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