Sr. Consultant (London)

OPENTEXT 
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

Your Impact:

You are responsible for installing, configuring, testing, and integrating the Open Text Service Management automation solutions for customers in the UK’s public sector.

The successful candidate must be able to obtain and maintain a high level of Security Clearance. This is a hybrid role, and the successful candidate will be required to work from London on a regular basis (3-4 days per week).

What the role offers:

• Implementation of ITSM and Automation tools, configuring and customizing solutions to meet specific organizational needs.
• Working in an international environment and various industries
• Working in close cooperation with the technical team, the Project/Technical Manager, and customer-nominated representatives, as well as OpenText support and R&D as needed.
• Stay updated on industry trends and emerging technologies including, but not limited to ITSM, and incorporate them into the organization's strategy.
• Provide ongoing support and guidance to ensure successful adoption of new ITSM practices.
• Collaborate with IT and business stakeholders to ensure solutions meet both technical and business needs.

What you need to succeed:

• Degree in Computer Science, Information Technology, or a related field.
• First experience working as an ITSM Solution Consultant or in a similar role.
• Knowledge of ITSM tools and processes.
• Willingness to learn and acquire new skills.
• Communication, collaboration, and problem-solving skills.
• Basic coding skills (preferably JavaScript) are a plus.
• ITIL certification is a plus.
• Security clearance or the commitment to undergo the clearance process is a must.

One Last Thing:   

OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned.  Be part of a team that is passionate about improving IT service delivery.  

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.