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Senior Technical Consultant

Req id:  17324

Virtual, US

 

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 

 

 

 

The Opportunity:  #LI-Remote


The role we have is for a Consultant to join our CEM Professional Services Practice in North America. As a member of the Professional Services team you will work directly with customers, delivering implementations of OTMM solutions.

The role requires a blend of strong technical skills and would suit a technical consultant or someone wanting to expand from a purely software development role into one that is more client-facing, but still highly technical.

It’s important you are comfortable interacting with both business and technical team members, utilizing consulting and hands-on development skillsets. 

 

You are great at:


•    Working directly with clients to translate their business requirements into coherent and pragmatic technical requirements definitions 
•    Provide trusted knowledge and guidance to both clients and internal teams
•    Design, document and implement agreed solutions
•    Use project management and business judgement skills on a daily basis to ensure risks are managed and client satisfaction achieved
•    Feed into our continual product improvement process by working closely with Product Management, Engineering and Support to present new ideas, client feedback and identify software issues
•    Assisting the Sales team by the provision of technical expertise in pre-sales scenarios
•    Adjusting to rapid changes where the business direction requires it. As an example this may involve POC implementations and estimates at short notice. 

 

What it takes:


•    The confidence, communication and interpersonal skills to guide customers 
•    Strong troubleshooting/problem-solving skills 
•    Able to maintain focus on multiple projects simultaneously 
•    Able to travel within US/Canada, as required 
•    Software development background - Java and Javascript would be preferred 
•    Knowledge of Cloud service providers such as Amazon Web Services, Google Cloud and Microsoft Azure

•    25% Travel within North America is expected
•    Bachelors degree in related topic or equivalent experience

 

 

While OpenText is an Equal Opportunity Employer, our efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.  Should you require accommodations during the selection process, please contact accomodationrequests@opentext.com).


OPENTEXT - THE INFORMATION COMPANY

Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

Perks 
If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Benefits 
Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Join OpenText today.

Apply now »