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Technical consultant event and performance management

Req id:  41186

Virtual, GB

 

OPENTEXT 
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

Your impact

 

Join OpenText, a global leader in enterprise software, and play a pivotal role in transforming how organizations manage their IT operations. As an Operations Bridge Management Consultant, you will leverage your expertise in IT monitoring and event management to design and implement cutting-edge solutions using OpenText Operations Bridge Management (OBM). Your contributions will directly enhance our clients' operational efficiencies and drive business transformation.

 

What you need to succeed

 

- Experience: 1-2 years in IT operations or related fields, with a solid background in IT monitoring, event management, or observability platforms.

- Skills: Proficiency in IT infrastructure components, basic networking concepts, and ITIL processes, especially incident and problem management.

- Technological Acumen: Familiarity with scripting languages (Python, PowerShell) and cloud technologies (AWS, Azure) is advantageous.

- Personal Attributes: Strong analytical skills, effective communication abilities, and a collaborative mindset essential for team success.

- Clearance: DV clearance or commitment to undergo the clearance process.

- Learn and Grow: Engage in a structured training program to gain comprehensive knowledge of OpenText Operations Bridge Management, its components, and implementation best practices.

- Assist in Implementation: Collaborate with seasoned consultants to design, configure, and deploy OBM solutions, gaining practical experience in real-world scenarios.

- Monitor and Analyse: Configure monitoring for diverse IT environments, interpret alerts, and utilize OBM's event correlation capabilities to identify and resolve issues.

- Collaborate and Contribute: Actively participate in team discussions, share insights from previous platform experience, and contribute to the continuous improvement of our OBM processes.

- Develop Expertise: Proactively seek opportunities to expand your knowledge of OBM, ITIL processes, and related technologies to become a self-sufficient consultant.

 

What the role offers

 

- Evaluate Client Environments: Assess current monitoring and management capabilities to recommend and implement tailored OBM solutions.

- Design and Implement Solutions: Create OBM configurations that align with industry best practices and meet client-specific requirements.

- Integration: Integrate OBM seamlessly with existing IT service management (ITSM) and configuration management system (CMS) tools to provide a unified view of IT operations.

- Process Optimisation: Develop and implement processes and procedures to ensure ongoing effectiveness and efficiency of OBM solutions, leveraging your expertise in ITIL processes.

- Client Support: Provide expert guidance and support throughout the entire OBM lifecycle, ensuring client satisfaction and success, including troubleshooting and resolving complex issues.

- Continuous Learning: Stay abreast of the latest advancements in OBM and related technologies through ongoing training and certification opportunities, fostering personal and professional growth.

 

One last thing

 

At OpenText, we value innovation, collaboration, and a commitment to excellence. If you are passionate about leveraging technology to drive operational efficiency and deliver exceptional results, we invite you to join our team. Make a meaningful impact with us and revolutionize how organizations manage their IT operations.

 

 

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.comOur proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

 


OPENTEXT - THE INFORMATION COMPANY 
We believe that our values are the compass that steers us in the right direction and helps us stay true to our mission. These values will not only guide our everyday decisions but also influence our strategic direction and the way we work. They reflect who we are as individuals and as a collective force, uniting us in our shared purpose. 

CREATE THE FUTURE 
We create economic growth that is inclusive and sustainable. 

BE DESERVING OF TRUST 
The world’s most trusted companies trust OpenText, and we demonstrate this in our actions as individuals, as a company, and as technology. 

WE, NOT I 
We build global communities of purpose and challenge by supporting each other to exceed expectations and solve complex problems. 

RAISE THE BAR 
We set high standards and exceptions, to learn, to be better. 

OWN THE OUTCOME 
We tap into our creativity to deliver incredible experiences for customers, to ourselves, and for our planet. 

We believe a workplace should be human above all else. We ask excellence of our employees and reward it by creating an environment that is welcoming, challenging and that encourages real growth and development, not empty platitudes, or trinkets.” - Mark Barrenechea, CEO & CTO

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