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Sr. Consultant

Req id:  41183

Virtual, GB


OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.


Location: Bristol or Newcastle


Your impact


We seek a ITSM consultant to optimize client service configuration data and leverage ITIL expertise to design, integrate, and manage solutions.


What the role offers


  • Assess client ITSM environments for service configuration maturity
  • Design and implement service configuration solutions using best practices
  • Integrate configuration data with other ITSM tools for a holistic view.
  • Assist with the development and implementation of ITSM processes and procedures related to service configuration management.
  • Document service configuration data structures and processes for future reference.
  • Stay up-to-date on the latest trends and technologies in ITSM and service configuration management.

What you need to succeed


  • 3-5 years ITSM experience
  • Experience with and a good understanding of network discovery technologies 
  • Experience to integrate with e.g. Microsoft SCCM, Microsoft Intune or OpenText NNM
  • Experience to work in an Agile environment
  • Experience to work with containerized software (OpenShift/ Kubernetes)
  • Strong understanding of ITIL principles and frameworks, with a focus on the Configuration Management (CM) process.
  • Excellent analytical and problem-solving skills.
  • Strong communication and interpersonal skills, with the ability to effectively interact with clients at all levels.
  • Ability to work independently and as part of a team.
  • Clearance: The successful candidate must be able to obtain and maintain a high level of Security Clearance

One last thing


Make things work well with smart methods, clear communication, and always trying to do things better. It's not just about regular work; you get to create new ideas and build good partnerships. Join a collaborative place where we appreciate talent, and your work makes a difference right away. It's more than a usual job; it's a way to leave your mark on big projects and be part of a team with a mission.



OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.comOur proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.


We believe that our values are the compass that steers us in the right direction and helps us stay true to our mission. These values will not only guide our everyday decisions but also influence our strategic direction and the way we work. They reflect who we are as individuals and as a collective force, uniting us in our shared purpose. 

We create economic growth that is inclusive and sustainable. 

The world’s most trusted companies trust OpenText, and we demonstrate this in our actions as individuals, as a company, and as technology. 

We build global communities of purpose and challenge by supporting each other to exceed expectations and solve complex problems. 

We set high standards and exceptions, to learn, to be better. 

We tap into our creativity to deliver incredible experiences for customers, to ourselves, and for our planet. 

We believe a workplace should be human above all else. We ask excellence of our employees and reward it by creating an environment that is welcoming, challenging and that encourages real growth and development, not empty platitudes, or trinkets.” - Mark Barrenechea, CEO & CTO

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