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Sr. Consultant

Req id:  41184

Virtual, GB


OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.


Your impact

As an integral part of our team, you will be responsible for installing, configuring, testing, and integrating OpenText Service Management automation solutions for customers in the UK’s public sector. Your expertise will ensure that our clients achieve optimal performance and efficiency in their IT operations. By implementing ITSM and automation tools, you'll tailor solutions to meet specific organizational needs, staying at the forefront of industry trends and emerging technologies. Your role involves close collaboration with technical teams, project managers, customer representatives, OpenText support, and R&D to ensure successful adoption and continuous improvement of ITSM practices. Your efforts will bridge the gap between technical and business needs, providing ongoing support and guidance to our clients.


What the role offers


  • Implementation of ITSM and Automation tools, configuring and customizing solutions to meet specific organizational needs.
  • Working in an international environment and various industries
  • Working in close cooperation with the technical team, the Project/Technical Manager and with customer nominated representatives, OpenText support, R&D as needed
  • Stay updated on industry trends and emerging technologies including, but not limited to ITSM and incorporate them into the organization's strategy.
  • Provide ongoing support and guidance to ensure successful adoption of new ITSM practices.
  • Collaborate with IT and business stakeholders to ensure solutions meet both technical and business needs.


What you need to succeed


  • 3-5 years ITSM experience
  • Degree in Computer Science, Information Technology, or a related field.
  • First experience working as an ITSM Solution Consultant or in a similar role.
  • Knowledge of ITSM tools and processes
  • Willingness to learn and acquire new skills
  • Basic coding skills (preferably JavaScript) is a plus
  • Communication, collaboration and problem-solving skills
  • ITIL certification is a plus
  • Clearance: The successful candidate must be able to obtain and maintain a high level of Security Clearance


One last thing

OpenText is more than just a corporation; it's a global community where trust is foundational, the bar is raised, and outcomes are owned. Join a team that is passionate about improving IT service delivery. Here, you'll work with cutting-edge technologies in a collaborative and innovative environment. You'll have continuous learning and professional development opportunities, along with flexible work arrangements, including remote work options. If you're dedicated to driving operational efficiency and delivering exceptional results, we invite you to apply and make a meaningful impact on the way organizations manage their IT operations.


OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.comOur proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.


We believe that our values are the compass that steers us in the right direction and helps us stay true to our mission. These values will not only guide our everyday decisions but also influence our strategic direction and the way we work. They reflect who we are as individuals and as a collective force, uniting us in our shared purpose. 

We create economic growth that is inclusive and sustainable. 

The world’s most trusted companies trust OpenText, and we demonstrate this in our actions as individuals, as a company, and as technology. 

We build global communities of purpose and challenge by supporting each other to exceed expectations and solve complex problems. 

We set high standards and exceptions, to learn, to be better. 

We tap into our creativity to deliver incredible experiences for customers, to ourselves, and for our planet. 

We believe a workplace should be human above all else. We ask excellence of our employees and reward it by creating an environment that is welcoming, challenging and that encourages real growth and development, not empty platitudes, or trinkets.” - Mark Barrenechea, CEO & CTO

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