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Sr. Director, Professional Services (Public Sector)

Req id:  11267

Virtual, US Alpharetta, GA, US Tampa, FL, US Boston, MA, US



As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 




As Senior Director, Professional Services for the US Public Sector segment, you’ll be responsible for growing the Professional Services business associated with this important market.  You’re one who knows how to inspire and lead a services team to success in the US Public Sector, as well as understand and communicate the value of OpenText services to our customers. You’ve already demonstrated that you have the ability and a successful track record of growing a public sector-focused services business by aligning and driving the strategy and operations of the business. In addition, you have experience growing installation, training and professional services as part of a software company and in conjunction with a growing partner community. Focused on customer success and adoption of OpenText and the EIM vision, you will ensure that we have a track record of customer success that promotes the highest levels of customer satisfaction, adoption and return on investment. For this role, you should have experience growing a services business in the ECM, BPM or broader EIM Industry. 



•    Revenue and Bookings: Close new and recurring business with accounts of all sizes. Lead and coach your team to exceed revenue and bookings objectives.   
•    Planning: Ensure the Professional Services plan achieves company goals with continued achievement of the margin targets of the business. 
•    Customer Relationships: Build trusted relationships with our clients and ensure an outstanding client experience with OpenText and the Professional Services team.
•    Leadership: Build, develop and retain high-performing teams that deliver positive contributions throughout the company. 
•    Engagement: Ensure the team is highly engaged and are achieving the growth objectives of the business and align internal and partner resources to drive customer success and margins.   
•    Alignment: See that the Professional Services offerings are in alignment with customer and company needs. 
•    Teamwork: Be part of the OpenText team, mobilizing the skills and expertise of the business for the benefit of our customers.  
•    Product Leadership: Become an expert in the features, benefits and application of OpenText EIM vision, product roadmaps, install base and technologies and effectively communicate customer requirements to the product teams. 
•    Strategy Development: Be a key member of the Americas Leadership Team for Professional Services, developing strategies to achieve and surpass company goals.
•    Other related duties as assigned 


•    Leadership. Proven collaborator and with the ability to work with all levels and departments within an organization 
•    Proven. You have successfully built and led services teams, and have a track record of success in growing and building revenue streams
•    Motivator. Able to hire, engage and motivate great talent. 
•    Service Minded: You deliver customer engagements, through your teams, like you would expect to receive it - with excellence 
•    Cross-Cultural Leadership: Must be willing to travel regionally and globally as required
•    Domain. Experience with analytics, data, databases or business intelligence preferred. Bachelor's Degree with a technical or business focus preferred. 
•    Excellent Communication. You know what to say and more importantly, how to say it. You know how to have real business conversations with leaders. 
•    Metric Driven: Understand the numbers of your business clearly and knows what to drive to achieve success



At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer. We hire the best talent regardless of race, creed, color, national origin, ancestry, disability, marital status, sex, age, veteran status or sexual orientation. If you require accommodation at any time during the recruitment process please email accommodationrequests@opentext.com. Applicants have rights under Federal Employment Laws including but not limited to: Family and Medical Leave Act (FLMA)Equal Employment Opportunity  and Employee Polygraph Protection Act


Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and your potential. Become an OpenText Voyager.

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