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Sr. Manager, Cloud Services Project Management

Req id:  2145

Virtual, US


As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 

The Opportunity:

The Americas Professional Services Manager position is a team leadership role with complete responsibility for the implementation of Cloud Business Network projects. Primary responsibilities include: Effectively managing project managers and related staff to ensure that contracted deliverables occur on a timely basis in accordance with each customer's contract and internal profitability expectations; providing oversight and direction on all aspects of the implementation process; managing software development and configuration activities; as well as providing client and senior management status reporting as required.


The Manager must have a work history of substantial client facing experience, direct employee management, demonstrated high level of success in delivering large scale multi-million dollar projects and have experience in working closely with sales and clients to build an effective partnership.


You are great at:

  • Managing to a structured project management process/methodology by developing and implementing documentation for all project phases
  • Manage client objectives and expectations and to the client contract
  • Develop project milestone/scorecard reviews
  • Responsibility for individual project portfolio and P&L and manage to a defined project budget 
  • Manage relationships with clients and internal work-streams
  • Provide technology, business consultation and program management
  • Provide reporting and first point of escalation support for client and organizational leaders
  • Provide strong business acumen and execute project solutions
  • Manage scheduling, cost control and changes
  • Provide resource capacity and forecast planning  
  • Provide review, approval and consulting for new sales opportunities
  • Provide resource mentoring, career development, employee recognition, performance reviews and employee feedback


What it takes:

Required Skills, Experience, Knowledge:

  • Supervisory experience (managing PM's & other resources)
  • Ability to motivate a team to meet tight project timelines
  • 10 - 15 years of Project/Program Management experience preferred
  • Experience running large projects (5-10 resources, 12-36 months, $500k - $2m+)-global project management experience a plus
  • 5 - 7 years of EDI Solutions/Applications delivery experience preferred
  • 5 - 10 years of Customer/Client Facing experience preferred
  • Ability to communicate effectively to executive management team
  • Experience managing delivery using the Systems Development Life Cycle (SDLC)
  • Dynamic Problem Solver with customer focus
  • Fluent with Microsoft Project & Project Task planning & dependencies.
  • Deep experience in project status & financial reporting.
  • Detail-oriented
  • Must have very strong interpersonal skills including a demonstrated ability to partner with others, and be able manage complex relationships
  • Experience with the Six-Sigma Process or similar methodologies
  • Bachelor’s Degree in Business, Computer Science or related field



1) Must be able to manage through complex problems

2) Must be a fast learner and have a consultative approach with client interactions.

3) Must be a mature thinker & be comfortable asking others for help.

4) Ability to influence and provide strategic direction to multi-functional teams

5) Self-starter

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer. We hire the best talent regardless of race, creed, color, national origin, ancestry, disability, marital status, sex, age, veteran status or sexual orientation. If you require accommodation at any time during the recruitment process please email accommodationrequests@opentext.com. Applicants have rights under Federal Employment Laws including but not limited to: Family and Medical Leave Act (FLMA)Equal Employment Opportunity  and Employee Polygraph Protection Act


Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and your potential. Become an OpenText Voyager.

Apply now »