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Sr. Manager, Contracts

Req id:  12270

Cork, C, IE Virtual, IE Virtual, GB



As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.  



As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital.

Be part of a winning team that leads the way in Information Management.


The opportunity:

The Manager, Support Contracts is responsible for leading the team that supports the Renewals, Sales and Legal departments in the preparation, negotiation, administration and management of prospective and existing Customer Support related contracts.  You will advise on a wide variety of global customer contracts including End User License Agreements, Partner and OEM agreements, and Customer Support terms and conditions. In this role, the incumbent will work closely with Legal team colleagues, as well as with business leaders throughout the company, on a myriad of deals. Along with raising the business acumen pertaining to the discipline of contract management, you will help us to build scalable tools and processes to support a global business. You must bring exceptional business judgment and creativity to your daily role, and have a track record of collaborating and thriving in a fast-paced, team environment.


You are great at:

  • Driving results by effectively coaching and and mentoring a team
  • Drafting, reviewing and tracking agreements and aligning with OpenText legal standards
  • Researching global contract laws and policies
  • Independently interpreting contractual clauses, and managing contractual disputes
  • Engaging in escalated contract negotiations (virtually or onsite) with existing and prospective customers, including complex, strategic accounts
  • Identifying and executing on opportunities to streamline & improve existing processes
  • Providing support to special projects or other areas within the team
  • Structuring the team’s ongoing work; reprioritizing plans to adapt to changing circumstances



What it takes:


  • 4+ years previous experience conducting contract negotiations, preferably concerning technology.
  • Legal background with advanced skills in contract preparation, negotiation, drafting and interpretation of a wide variety of agreements in areas including technology and partner agreements would be considered a strong asset;
  • Proven ability to interact effectively with all levels of the company including executive management;
  • Attention to detail with emphasis on accuracy and quality; Ability to prioritize work to balance multiple projects and deadlines in a new and changing environment;
  • Strong capabilities and expertise in Word, PowerPoint and Excel;
  • Strong written and oral communication skills;
  •   Demonstrated ability to collaborate within and across teams to achieve results
  •  Proven ability to work under pressure in order to meet frequent deadlines
  •  Experience contracting with international, Government and regulated bodies a plus.
  • Think creatively.  Act professionally



At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.


Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and your potential. Become an OpenText Voyager.

Apply now »