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Sr. Manager, Professional Services 1

Req id:  3687

Virtual, CA


As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 




The Opportunity: 


The Professional Services Senior Practice Manager is responsible for driving utilization through the management of direct reports, establishing & supporting project delivery leading practices, participating in presales opportunities, and driving revenue through the delivery of customer engagements. This role will focus on OpenText Content products.


•    Manage, coach and mentor a team of direct reports. 
•    Responsible for your team’s utilization results, staffing, scheduling, development planning and performance management.
•    Provide operational thought leadership by establishing and standardizing project delivery practices.
•    Provide technical thought leadership on OpenText Content solutions.
•    Deliver customer engagements with high quality. Projects delivery activities relate to the functionality of OpenText Content products and may involve tasks such as analysis, configuration, and/or development.
•    Provide strategic input to customers and prospects on OpenText Content solutions. 
•    Interact with other OpenText departments, across various regions and time zones, to scope project effort and create project proposals.
•    Delegate tasks and responsibilities to appropriate personnel.

•    Minimum of 8 years of experience in a technical and people management role. 
•    A solid grasp of a variety of Open Text Content solutions which may include Content Suite, Documentum, Intelligent Capture, Records Management, Workflow, Web Reports, and Email Management. 
•    Ability to confidently interact with both business and technical audiences.  
•    Strong interpersonal skills, technical depth and breadth, solid written communication and presentation skills are required. 
•    Excellent project delivery practices.
•    Experience managing a remote team of diversely skilled consultants.
•    Ability to work as part of a dynamic team. 
•    Self-starter and a quick learner.
•    This position has a billable component, measured by utilization achievement.
•    This is a revenue generating position. 
•    Travel is a requirement of this position.



At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer. We hire the best talent regardless of race, creed, color, national origin, ancestry, disability, marital status, sex, age, veteran status or sexual orientation. If you require accommodation at any time during the recruitment process please email accommodationrequests@opentext.com. Applicants have rights under Federal Employment Laws including but not limited to: Family and Medical Leave Act (FLMA)Equal Employment Opportunity  and Employee Polygraph Protection Act


Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and your potential. Become an OpenText Voyager.

Apply now »