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Sr. Manager, Professional Services

Req id:  17588

Virtual, CA

 

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 

 

 

 

The Opportunity – Senior Practice Manager

 

The OpenText Content Professional Services Practice is searching for a dynamic and resourceful individual to join our Canadian team as a Senior Practice Manager. The Senior Practice Manager is responsible for driving utilization through the management of direct reports, establishing & supporting project delivery best practices, participating in presales opportunities, and driving revenue through the delivery of customer engagements. This position is focused on Enterprise accounts with an emphasis on the OpenText Documentum and OpenText Content Suite product lines.

 

This role works closely with Customers and Professional Service Consultants in the delivery of Open Text engagements, as well as with Account Executives, Solution Consultants and Strategic Partners throughout the sales and delivery cycles. 

 

You're great at:


•    Managing, coaching, and mentoring a team of direct reports. 
•    Growing your team’s utilization results through staffing, scheduling, development planning and performance management.
•    Providing operational thought leadership by standardizing project delivery practices.
•    Demonstrating technical thought leadership on OpenText Documentum and/or OpenText Content Suite solutions.
•    Delivering customer engagements with high quality. Project delivery activities relate to the functionality of OpenText products and may involve tasks such as analysis, configuration, and/or development.
•    Offering strategic input to customers and prospects on OpenText solutions. 
•    Interacting with other OpenText departments, across various regions and time zones, to scope project effort, create estimates and respond to RFPs. 
•    Effectively communicating through excellent written and verbal communication skills.
•    Delegating tasks and responsibilities to appropriate personnel.

 

What it takes:


•    Minimum of 8 years of experience in a professional services management role. 
•    A solid technical grasp of a variety of Open Text Content products. 
•    Strong interpersonal and leadership skills. 
•    Ability to confidently interact with both business and technical audiences.
•    Utilize analytical, technical, and problem-solving skills.
•    Experience managing a remote team of diversely skilled consultants.
•    Ability to work as part of a dynamic team. 
•    Self-starter and a quick learner.
•    This position has a billable component, measured by utilization achievement.
•    This is a revenue-generating position. 
•    Travel is a requirement of this position.
•    Desired location: Canada – Ontario or Quebec   

 

 

 

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. Should you require accommodations during the selection process, please contact accomodationrequests@opentext.com).


OPENTEXT - THE INFORMATION COMPANY

Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

Perks 
If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Benefits 
Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and your potential. Become an OpenText Voyager.

Apply now »