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Professional Services Senior Program Manager

Req id:  28440

Virtual, IE Virtual, FI Virtual, FR Virtual, GB



As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.  



Professional Services Senior Program Manager


The Opportunity:


Working as part of the dynamic OpenText Customer Solutions Group (CSG) organisation, the PS Program Manager is a key member of the global PMO team. The role will have two primary focuses, firstly delivering global enablement programs and initiatives that support activities in CSG professional services such as onboarding, training, and knowledge sharing. The second focus is the ongoing management, evolution, and enablement of the OpenText PS Project Management (PSPM) methodology used to deliver customer engagements and projects. 



We are looking for an experienced Program Manager who will collaborate with various global stakeholders and Subject Matter Experts (SME’s) to identify future business needs that can be addressed by enablement, or enhancements to the PM methodology. The successful candidate would then need to define and execute a strategy to meet those needs, with the target of reducing the time between hire, learning and application of new knowledge.

The candidate will be extremely organised with an ability to contribute new ideas and solutions to business demands and challenges. Working in a highly energetic, dynamic environment, an ability to manage and run multiple projects/ initiatives simultaneously is essential, completing a range of tasks from logistical coordination to strategic program design and implementation.


Major duties will include:

  • Define, deliver, and continually improve the enablement strategy (programs and initiatives) for CSG by working with senior leadership across the business.
  • Work with CSG managers and leadership to understand areas of improvement that can be addressed by enablement and personal development programs, providing new skills and knowledge to enhance an individual’s ability to perform their job.
  • Work with other enablement teams across OpenText to bring established, proven programs to the benefit of the CSG organisation, while creating greater alignment.
  • Manage and identify enhancements to the OpenText Professional Services Project Management (PSPM) methodology, including the associated processes and tools.
  • Develop and implement changes to PSPM processes and tools, communicating and enabling the field  
  • Own and coordinate a PM Excellence council, a field forum to sure and encourage best practice.
  • Foster effective use and adoption of PSPM, working closely with Project Management leadership and the PM Excellence council
  • Collaborate with Global PS Operations to refine PSPM processes
  • Resolve any specific challenges by adapting programs as necessary, effectively communicating with team members, SME’s and management.
  • Monitor and evaluate the program effectiveness, though periodical reporting against KPI’s, business impacts and the benefits realised
  • Maintain a good understanding of industry Enablement and Project Management trends, developments, and best practices
  • Perform any other Program Management responsibilities and tasks as required by the CSG business


What it takes:

  • Extensive experience in program and project management, ideally in a technology environment or Enterprise Software
  • Track record in designing and executing successful programs
  • An ability to plan and manage time effectively across multiple-tasks and programs
  • Demonstrate leadership skills with strong business acumen
  • Excellent written and oral communication skills to all levels of the business
  • Confident and experienced presenter
  • Passion and drive to learn quickly, with an ability to apply new skills and knowledge
  • A fast-thinking, high-energy individual and an ability to work with a wide range of personalities and cultures will thrive in this role
  • Strong technical background with knowledge of HTML, video, and multimedia fundamentals, as well as MS Excel, Flow and Form development
  • Proficiency in MS Excel, Word, and PowerPoint
  • Knowledge of Learning and Development best practices would be beneficial
  • An understanding of OpenText solutions or Information Management technology is preferable
  • Bachelor’s degree
  • Professional certification in Project and/or Program Management, would be beneficial but not required



At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.

Subject to applicable laws and regulations, OpenText’s Global Vaccination Policy requires all employees to be fully vaccinated against Covid 19 in order to enter an OpenText office. Accommodations may be available.


Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and potential. Become an OpenText Navigator.

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