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Sr. Partner Success Manager

Req id:  31830

Virtual, IE

 

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.  

 

 

The Opportunity
As a Sr. Partner Success Manager, you will work to enforce, monitor, and drive improvements for the OpenText SMB/C Division Partner Program.
 
You Are Great At

  • Always working to understand both the ‘why’ and the ‘how’ of program creation and process development.
  • Working with other internal teams such as Sales, Customer Success and Sales Engineering to align the partner and value to the customer.
  • Being adaptable and quickly adjusting to changing business priorities and challenges.
  • Connecting the dots between our programs and how they are being used by and impacting our partners.
  • Understanding the needs of our partners and sales teams globally, and how best to tailor programs to help them succeed.

 

Job Responsibilities

  • Coordinating with the existing cross functional teams to evolve the program so that our partners are successful.
  • Run the day-to-day operation of the partner program and help enable a smooth end-to-end partner experience.
  • Assist with partner onboarding, contracting, and initial enablement plans
  • Create processes, set best practices, and build replicable patterns for global and regional go-to-market initiatives.
  • Standardize reporting to understand how partners successfully move through the program with the awareness that we always want to optimize the process.
  • Refine, improve, and communicate effective program policies, processes and new models that will accelerate growth and scale for the programs team and reduce administrative burdens for the team.
  • Creation and development of the global partner experience to gain maximum productivity from partners
  • Work within Partner Portal to ensure a efficient and engaging experience combining marketing, sales, and training.
  • Coordination of global partner networks and maintaining consistency across all territories
  • Liaison with programs leadership on developing, managing, and analyzing the results of new initiatives through a pilot to global roll-out approach
  • Maintain and enhance Partner Program specific documentation such as Partner Program Guides and lead activities such as the tiered partner program.
  • Enforce operational and program guidelines for partner program initiatives, including Joint Business Plans, MDF, Internal Use Programs, and more.
  • Monitor, manage, and report on key partner program initiatives and metrics.

 
What It Takes

  • 3+ years’ experience administrating a Channel Partner Program.
  • Experience with defining and reporting on KPIs within Salesforce and Tableau.
  • B2B SaaS industry experience a big plus.
  • Experience working Value Added Resellers, Managed Service Providers, or Distributors is a plus.
  • The ability to work effectively across functions (Operations, Legal, Marketing, Sales, Customer Support and Product) and organization levels (executives, peers, individual contributors).
  • Excellent communication and negotiation skills.
  • A sense of humor gets you bonus points. At OT SMBC we believe work should be rewarding.
  • The willingness to work through ongoing organizational and systems integration, as well as potential organizational churn. 

 

 

 

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. Should you require accommodations during the selection process, please contact accommodationrequests@opentext.com.


OPENTEXT - THE INFORMATION COMPANY

Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

Perks 
If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Benefits 
Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and potential. Become an OpenText Navigator.

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