Principal Solutions Consultant - DX Value Engineering

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 

OpenText solutions create a measurable impact on customers’ business processes. Digital Experience solutions enable frictionless end to end Customer Journeys and empower business users in the organization with the tools they require to create, orchestrate and measure the effectiveness of deployed experiences, communications and Voice of Customer services.  
 
The DX Value Engineering team's mission is to drive increased sales by helping prospects understand the potential value of an investment in OpenText DX solutions and guide customers towards the realization of that value.  Collaborating with senior business executives from the prospect, you will help formulate customer-specific customer experience use cases and business cases that connect the company's strategic goals, business challenges, and industry trends to the OpenText solution while crystallizing the value proposition. 
 
The Opportunity...
As a member of the Value Engineering Team, you will be joining an established SME team of digital customer experience professionals, your role will be to engage in pre-sales discovery, assessment and presentation of Digital Experience solutions driven business cases.  As a subject matter expert in Digital Experience, Big Data and Analytics, you will bring your thought leadership and expertise in DX to bear on the sales process to improve account penetration that will lead to pipeline and revenue growth.  As part of our Digital Experience business, you’ll join a winning team that leads the way in enabling enterprises to create continuous, connected customer journeys that optimize customer engagement and satisfaction for B2C, B2B, and B2E experiences.
 
What You're Great at...

• When engaging with customers directly, you will expertly position and articulate the value proposition for the Digital Experience business unit offerings to C-level and key departmental decision-makers.
• Discussing ultra personalization of experiences and communications leveraging Big Data and analytics delivered by third party CDP’s and cloud super-scalars
• Using your skills in Value Stream Mapping or Lean Six Sigma, engage with Customers to generate Current-Future State views of their Customer Journeys and the operational capabilities that enable optimized end to end experiences and communications.
• With insights gained from your field engagement, collaborating cross-functionally with internal teams, such as product management, product marketing, and field marketing to influence our GTM strategy and product development.  
• Supporting regional sales leaders and front-line account executives to develop strategic account plans for top accounts and monitor and evaluate progress to support the achievement of pipeline and revenue growth targets for DXP.

 
What it Takes...

• Bachelor’s degree in business or relevant experience
• OpenText products/TeamSite, Web Content Management (WCMS)
• Background in digital experience that makes you a persuasive and insightful thought leader.
• Proven capabilities in customer discovery, assessments, validation and presentation of findings in the form of customer-driven use cases and business case justification
• Skilled and ideally certified in the application of Big Data and Analytics to enable optimized hyper-personalized experiences and communications
• Selling enterprise-class Digital Experience software OR responsibility for implementing/running a digital experience platform within a Financial Services, Retail or CPG enterprise.
• Ability to foster and maintain relationships with management, peers, support personnel, and clients to orchestrate large, complex, and enterprise-scale sales cycles
• Knowledge of key DX business processes, challenges, and solutions, as well as benchmark examples by industry.
• Highly developed conceptual selling, negotiation, and consultative/problem-solving skills
• Whiteboarding or other presentation techniques and presentation tools for effective discussion of customer business and technology needs and highly developed closing skills and sale cycle acceleration skills
• Relevant experience in enterprise scale industries, such as Finance, Insurance, Utilities or CPG.

Highly Desired Skills/Knowledge:

• Highly developed conceptual selling, negotiation, and consultative/problem-solving skills
• Fluent with whiteboarding or other presentation techniques and presentation tools for effective discussion of customer business and technology needs and OpenText offerings aligned to those needs
• Developed closing skills and sale cycle acceleration skills
• Relevant experience within Finance, Insurance, Utilities or CPG.
• Language skills (e.g., Spanish, French, German, Italian)

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. Should you require accommodations during the selection process, please contact accommodationrequests@opentext.com.