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Senior Principal Solutions Consultant

Req id:  31971

Virtual, US



As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 


OpenText enables the digital world as the global leader in Enterprise Information Management, both on-premises or in the cloud. We embrace all things digital and are committed to being the Best Place to Work for our Employees in over 140 locations around the world. We obsess over our customers to ensure they are wildly successful in embracing the Digital World. 


The Opportunity...
As a Solutions Consultant within Customer Experience Management (CEM) you will be a key player as part of this new marketing battleground. In fact, 89% of companies plan to make Customer Experience their number one area of competition by next year.  Upgrading customer experience capabilities help companies to unlock new revenue streams and bolster existing ones, attract and retain customers, and reach new segments—all while driving higher conversion and engagement. OpenText’s a rich portfolio of Web Content Management, Digital Asset Management, CXM, and Workforce Optimization solutions offer exciting and compelling ways to address customer needs in this area.  


What You are Great at...

  • Delivering the sales revenue plan. Achieving sales quotas for a license, SaaS, maintenance, and services. Grow the business and increase the OpenText market share. 
  • Identifying and Developing Sales Opportunities. Lead the team in creating, developing, and managing business relationships with select prospects, customers, and partners to develop sales opportunities and define solutions to increase revenue. 
  • Providing Subject Matter Expertise. Articulating CXM for customer engagement and solution value to CIOs, architects, and business users. Creating and delivering custom solution demonstrations based on customer needs and audience. 
  • Coordinating engagement activities. Align with sales teams to identify, pursue, and close new and/or existing customer opportunities and grow the existing base of OpenText revenue. Ensuring we build and leverage relationships across verticals. 
  • Ensuring appropriate resources, sales awareness, and technical qualifications are in place for the successful implementation of all initiatives. 
  • Educating and motivating prospects, customers, and partners to grow market share. Providing subject matter expertise in a Pre-Sales capacity as well as Post-Sales planning for prospects and existing clients on all aspects of the solutions and their associated system integration.
  • Engaging and supporting the Business Unit in assessing and deciding upon technical integration and product requirement requests. 
  • Designing and delivering technical design solutions that provide the approach for the entire hardware/software solution being proposed.
  • Advocating for the Business. 
  • Working with internal and external stakeholders to drive the business. Work with business units and sibling sales organizations to drive the OpenText sales opportunity. 
  • Advocating for improvements or changes needed for business success.  
  • Building Our Brand. Build lasting, consultative relationships with executives and sponsors in customer accounts. Engaging global business unit sales teams (e.g., specialists, channel partners, and alliance partners) to fully leverage all of OpenText’s products and technology offerings. 
  • Representing OpenText on global accounts with cultural sensitivity and business maturity. 
  • Building and demonstrating in-depth knowledge of the market, competition, and customer requirements. Provide external leadership to industry, community, and press.


What it Takes...

  • High-energy, driven Solutions Consultant,(CEM) with solid technology business-to-business Pre-Sales experience.  This role will focus on OpenText Exstream, the industry leader in the enterprise Customer Communications Management category.
  • Experience as a Solutions Consultant, you will be selling to our top accounts and prospects.  
  • Executing an account plan to deliver maximum revenue, and manage complete and complex sales cycles often presenting to C-level executives the value of our full suite of capabilities.  
  • Evangelizing on CEM vision through product demonstrations, in-market events, and account-specific initiatives, solidly enabling Account Executives to forecast sales activity and maximize revenue achievement, whilst creating satisfied customers. 
  • Individual contributor working with Sales Account Executives, Professional Services Opportunity Managers, and Alliance/Partner Managers to show the value of the OpenText Customer Experience Management (CEM) Solutions and to execute on the overall business plan for AMS to promote the growth of the business.  
  • Problem-solving, the capability to “think outside the box”, being a self-starter, and solution-selling are all skills that are key to your success in this fast-paced position. 


Education & Experience...

  • University or Bachelor’s degree level - preferably a BS in Computer Science 
  • 5+ years of solution consulting  
  • Solution Architecture and Integration: Proven ability to architect and create solutions and document those architectures using tools like MS Visio as well as build out solution integrations for Proof of Concept. 
  • Programming: Java, Java Script, C++, C#, SQL, .NET or other relevant languages 
  • Platforms: Windows, UNIX, MVS, Android, iOS and Web Applications 
  • New Business Development. Demonstrated ability to find or create new logo opportunities. Proven ability to grow a robust pipeline of sales opportunities. 
  • Solution / Offering Knowledge & Expertise: Understands or is able to quickly understand the Customer Communications Management business and related solutions. Can distill out and clearly articulate value proposition for what OpenText does well. Approaches selling from a business solution perspective to ensure that OpenText products and services accurately address the client’s true business need in terms of type, scope, and level. 




While OpenText is an Equal Opportunity Employer, our efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. Should you require accommodations during the selection process, please contact


Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and potential. Become an OpenText Navigator.

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