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Sr. Project Manager (Professional Services)

Req id:  28277

Virtual, US Brook Park, OH, US Lexington, KY, US Alpharetta, GA, US Columbus, OH, US

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 

 

OpenText is an award-winning Information Management company enabling the Fortune 1000 by simplifying, transforming, and accelerating enterprise information needs, on premises or in the cloud. We embrace all things digital and are committed to being the Best Place to Work for our Employees in over 140 locations around the world.

 

We obsess over our customers to ensure they are successful in the implementation of best-of-class information management solutions. Our customers entrust us with their most important information, we need to be their most trusted partner. What we do, we do well. What we create, we do purposefully to impact the world. If you believe in this and are passionate about solving some of the world’s largest companies’ information management challenges, then let OpenText turn your career vision into reality.

 

The Opportunity

 

The Sr. Project Manager in the Professional Services organization is a key contributor to the achievement of department goals and initiatives, while at the same time managing delivery of customer engagements. The PM drives the success of each project to ensure customer satisfaction, establish a solid working relationship and build on that foundation to develop future engagements.  The USA East Region PM reports to the regional Director of Projects (Delivery) and fulfills a key advisory role to the Director of Professional Services (Sales). In addition, the successful PM has the ability to work in a cross-department manner and is able to lead resources not under their direct control.

 

You Are Great At

 

- Project management of assigned client engagements including but not limited to the use of the Opentext project management methodology and compliance requirements when forecasting booked revenue, resource forecasting, weekly project financials tracking (i.e. margin attainment, budget, invoicing), managing risks, project scope change and issues through to resolution.
- Professional Services Sales Support
- Create and negotiate project change request for your engagements to manage scope, schedule and budget of project change
- Support Professional Services Directors with preparation of Statements of Work, Change requests, RFI/RFP response, including scope definition and estimation.
- Lead the scope of work definition and estimate preparations through coordination of multiple practice responses which build out the final contract scope and cost structure.
- Sales opportunity ownership and individual booking target management using OpenText tools and processes to forecast revenue, negotiate contracts and close the deal.
- Build customer relationships during project delivery and advisory consultant role.
- Project Management
- Work with the Professional Services Resource Manager and other Project Managers to establish project resource needs, screen candidates both internal and external to the Professional Services team and co-ordinate project resources on a weekly basis.
- Work with the field operations team to forecast project hours and revenue accurately on a weekly basis
- Actively participate in an informal team along with other project managers within the West, East and Canada regions to collaborate on lessons learned and drive organizational standards 
- Manage multiple projects simultaneously
- Set and continually manage project expectations with team members and other stakeholders
- Delegate tasks and responsibilities to appropriate personnel
- Identify and resolve issues and conflicts within the project team
- Identify and manage project dependencies and critical path
- Manage projects so that they are delivered on time, on budget, project delivery with minimal escalations
- Provide internal project reports to the field operations team, Projects Director and Professional Services Sales Directors as required
- Proactively manage changes in project scope, identify potential crises, and devise contingency plans
- Define project success criteria and disseminate them to involved parties throughout the project life cycle
- Assist in the creation of presentation materials including public forum presentations and internal presentations particularly for executive consumption
- Coach, mentor, motivate and supervise project team members and contractors and influence them to take positive action and accountability for their assigned work


What It Takes

 

- Working experience in a Professional Services environment managing large and mid-sized Enterprise Information Management or Enterprise Content Management solution projects

- Minimum of 3 years Services sales support experience drafting professional services engagement contracts for delivery.

- Minimum of 8 years of experience in project management

- At least 5 years of experience with mid-sized complex systems deployments

- Lives or plans to live in the USA East Opentext Region

- CAPM, PMP or equivalent certifications preferred

- Supporting qualifications AGILE, SCRUM, RUP an asset 

- Experience working projects in a matrix environment, across industries

- Strong interpersonal, verbal, presentation, and writing skills

- Experience negotiating through difficult project situations with customers and internal teams

- Strong project accounting experience and skills.

- Extremely strong Microsoft Project, MS Office capabilities

- Referenceable on-time, on-budget, project deliveries with minimal escalations

- Experience delivering OpenText products is desired

- Experience using or delivering Content Management / Information management applications is desired.

While OpenText is an Equal Opportunity Employer, our efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. Should you require accommodations during the selection process, please contact accomodationrequests@opentext.com.

 

Subject to applicable laws and regulations, OpenText’s global vaccination policy requires all employees to be fully vaccinated against COVID-19 to enter an OpenText office to maintain a safe workplace for our employees. 


OPENTEXT - THE INFORMATION COMPANY

Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

Perks 
If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Benefits 
Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and potential. Become an OpenText Navigator.

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