Sr. Renewals Account Representative
Cork, C, IE
OPENTEXT - THE INFORMATION COMPANY
As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.
Support Renewals Representative
As a member of Support Renewals organization, the Senior Support Renewals Rep will have an overall responsibility for generating renewal revenue in a defined territory. The Senior Support Renewals Rep will work on assignments that are complex in nature where considerable judgment is required in resolving problems and making recommendations.
Job Responsibilities
- Generating revenue
- Reconciliation of installed base licenses
- Management of strategic commercial Enterprise License and Volume Discount Contracts
- Meet or exceeding your sales quota within assigned territory
- Quoting customers 90 days prior to contract expiration so that all customer accounts are resolved (canceled or PO collected) prior to the expiration date
- Booking orders
- Working directly with Field Sales Reps, Partners, & other internal organizations
- Customer link between technical support and sales
- Ensuring customer support issues are escalated to the appropriate department.
- Qualify customer for potential up-sell opportunities of support services portfolio
- Explaining to customers the product and support benefits of continuing their maintenance contract
- Ensure proper customer data is collected and input into the database
Qualifications (in addition to those of a Support Renewals Representative)
- Previous inside sales experience or related field/channel sales experience
- Proven track record of exceeding quota assignments in a similar enterprise software sales environment
- Must have sold enterprise-level software solutions, with an excellent understanding of relating the technology’s value to a customer’s business needs
At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.
Subject to applicable laws and regulations, OpenText’s Global Vaccination Policy requires all employees to be fully vaccinated against Covid 19 in order to enter an OpenText office. Accommodations may be available.