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Sr. Sales Enablement Specialist

Req id:  28917

Virtual, IE





Together Carbonite—a leader in data protection and Webroot—a leader in data security—form the SMB and Consumer Division of OpenText.  The mission of our joint offering is to make cyber resilience simple, reliable and accessible in the connected world. We enable comprehensive data protection for companies, consumers, and our vast network of partners around the globe.

Our business requires top talent. We foster a thriving, dynamic environment rich with inventive minds and entrepreneurial spirit. From engineering to sales and marketing, operations and customer support, our employees are empowered and encouraged to build their careers at OpenText. 

We pride ourselves on hiring standout candidates who shine in a workplace that encourages collaboration and teamwork. We are growing fast and looking for talented candidates around the globe.  Are you ready to grow with us?


The Role
We are seeking a Senior Enablement Specialist who is looking for more than just a job. The right person for us is someone one who comes to work with a purpose – someone who wants to do work that matters – to themselves, their team, and their organization. We want a self-motivated, driven Senior Enablement Specialist who “gets it done, whatever it takes,” and thrives in a fast-paced, deadline-driven environment. Do you relish accountability rather than avoid it? “That’s not my job” is not part of your vocabulary? Enjoy challenges? Are you ready to make a meaningful impact in an exciting and growing company?  Are you looking to utilize your knowledge and skills to help an exciting company grow? We need to interview each other.

As Senior Enablement Specialist for the SMB/C products and programs, you will play a central role in our Sales Operations organization. You will ensure that our partner platform initiatives and management is delivered on time and include all specified dashboards and reporting.  You will be integrated with the Sales, Channel, Sales Enablement, and Training teams, working closely with them on programs, processes, and reporting that is related to the SMB/C business along with new and on-going initiatives. You will also play a key role in ensuring that metrics are established to determine the effectiveness of training and enablement initiatives.
Specific Objectives and Responsibilities

Your First Six Months:

  • Internalize OpenText’s culture and values. This is a key to future success.
  • Become familiar with our teams and our processes.
  • Get acquainted with our product suites & current initiatives.
  • Take ownership of coordinating and running team activities.
  • Develop broad awareness of cross-team dependencies to identify potential risks/issues.
  • Work with vendors on the planned rollout and implementation of the new Partner Portal.
  • Hold your first official program review for the Partner Portal.
  • Perform dashboard and data source development by developing dashboards and data sources that meet and exceed requirements.

Six to Twelve Months and Beyond:

  • Identify and drive improvements in team processes and communication.
  • Deliver 6-12 month roadmaps for all projects within our Partner and Sales Enablement teams.
  • Take ownership of projects, helping drive them from start to completion.
  • Ensure project/product planning aligns with acquisition business case synergies.
  • Become the “go to” for status and visibility for enablement related projects, both for internal Sales and Partner communities.


Key Challenges to Overcome

  • You will collaborate closely with Engineering, QA, Product Managers, and Operations teams to work on the delivery of our products.
  • Ensure new Partner Portal is delivered and available on-time including integration with current Salesforce and Tableau instances.
  • Develop dashboards and reporting to demonstrate and quantify enablement and education effectiveness.
  • Becoming the lead person in the ongoing maintenance and development of the Partner Portal.
  • Assist to proactively identify potential risks and address any impediments.
  • Proactively identify project dependencies and gain commitment from all involved.
  • Communicate status and risks to stakeholders.
  • Work with external partners and vendors to gather and provide feedback that impacts team.
  • Create and update cross-functional release schedules and roadmaps.
  • Work with education and enablement peers to foster a climate of collaboration, accountability, and result.
  • At times take on company critical short term initiatives.
  • Prioritize workload to optimize output for company strategy and goals.

If successful, you will enable the Sales, Sales Operations, and all Core functions of the business to focus on forward-looking strategic initiatives.


Success Factors 

What will make you successful at Carbonite:

  • A track record of good judgment and decision-making in positions with significant responsibility
  • Highly autonomous and able to independently identify high value projects and drive them to completion
  • Demonstrated leadership capability in cross-functional team environments
  • High degree of comfort with complex technical environments
  • Having and being able to articulate/defend an informed opinion on important topics
  • Ability to consistently make good decisions and accept responsibility for mistakes
  • Skill at creating and presenting team statistics that communicate status to stakeholders, as well as showing areas where the team can improve
  • Ability to gain a deep understanding of complex systems in order to recognize impacts and limitations and to communicate that information to others
  • Help teams clarify scope and expectations, so all stakeholders understand results
  • Facilitate prioritization, ensuring releases deliver the most critical/impactful results on time, while ensuring less urgent but important work is not neglected
  • Enthusiastic, energetic, and positive attitude, all built on foundation of strong ethics
  • Ability to adapt to a constantly changing environment

Skills & Experience:   

  • Additional language skills: French is a pre-requisite, German a plus
  • At least 3 years of experience working with and leading enablement programs and processes
  • BA or BS degree in related field required
  • Integrity must be a fundamental part of your character
  • Strong track record of success in fast-paced software, Internet, or tech-enabled companies
  • Previous experience developing and implementing programs and processes
  • Previous experience with Zift, Tableau, and Salesforce including reporting and integration
  • Excellent communication and presentation skills, written and oral
  • Experience developing eLearning content is a plus
  • Strong cross-team collaboration skills with demonstrable successes
  • Ability to build and maintain strong relationships across disciplines




At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.


Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and potential. Become an OpenText Navigator.

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