Senior Cloud Systems Administrator
Virtual, IE Cork, C, IE
OPENTEXT - THE INFORMATION COMPANY
As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.
The Opportunity:
You will support a team of globally located Site Reliability Engineers and Database Administrators to develop and support virtualized Unix systems in on-prem and public cloud environments (vmWare, GCP, AWS), supporting backed systems that our customer facing SaaS products are dependent on. You will assist in the administration, provide technical assistance, and resolve operational problems on these systems. You will work with your peers to help ensure systems are patched/maintained, and that all systems include necessary software installations required by OpenText for inventory management and security. You will also work with these teams to develop and maintain infrastructure as code (IaC) templates for building these systems, using automation technologies such as Terraform and Ansible.
You will have the opportunity to expand your skillset through the ability to take on support for some of the software components that the team supports as well. You’ll work in a fast-paced organization while quickly learning new skills and creating ways to consistently meet service-level agreements for our global cloud services.
The best person for this role is someone that has a collaborative spirit - in our world, it’s not about being a hero and having all the answers, it’s about sometimes saying "I don't know" and working on finding solutions rather than starting with an assumption. The team needs someone who can ask questions, learn from others, and turn chaos into order. This role would be a great fit for someone with creative and innovative problem-solving skills, someone with the desire to learn new skills, and help evolve the responsibilities of the role as some tasks become automated. You will develop and implement solutions that operate at scale. Our teams are empowered and expected to improve our products to truly deliver a reliable experience to customers.
Your Responsibilities Will Include:
- Building virtual machines in on-prem and public cloud environments (vmWare, GCP, AWS)
- Ensuring that all systems include necessary software installations required by OpenText for inventory management and security
- Working closely with SRE and DBA teams to help ensure systems are patched/maintained
- Building systems to support backing services for customer-facing OpenText applications through automation tools such as Terraform and Ansible
- Working closely with SRE and DBA teams to design, build, deploy, support, and monitor new and existing deployments, including gathering requirements and documenting the solution
- Build and maintain a standard set of images for different versions of Unix operating systems
- Work with your peers to develop and maintain infrastructure as code (IaC) templates, using automation technologies such as Terraform and Ansible.
- Contributing to capacity planning and management processes
- Supporting and responding to service requests that satisfy our OLAs
- Supporting incident resolution process for backing services that we are responsible for
- Participating in training and information sharing activities
- Problem solving and finding solutions to resolve issues
- Building repeatable application technology design patterns
- Learning new technology on your own or in conjunction with an online learning platform
- Creating and updating documentation such as operational procedures, change execution plans, and incident write-ups
- May require shift work
- On-call rotation is required, as 7x24x365 support is required
Qualifications:
- Bachelor’s Degree in Computer Science or related field
- 5+ years of Information Technology experience, working on large scale enterprise systems
- 3+ years of Linux administration experience
- 1+ years of experience with automation tools, such as Terraform and/or Ansible
- Basic knowledge of private and public cloud infrastructure platforms (vmWare/AWS/GCP)
- Should be extremely detail oriented and meticulous
- Strong written and verbal communication skills
- Reliable and self-initiating in performing complex duties and tasks
- Ability to thrive in a fast-paced environment working on projects against strict deadlines.
- Intermediate understanding of ITIL principles, certification is a plus
- Ability to diagnose and troubleshoot user facing service incidents & outages
At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.
Subject to applicable laws and regulations, OpenText’s Global Vaccination Policy requires all employees to be fully vaccinated against Covid 19 in order to enter an OpenText office. Accommodations may be available.
