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Technical Account Manager - Bricata

Req id:  25702

Alpharetta, GA, US


As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 


The Technical Account Manager/Lead Consultant serves as a full-time dedicated customer resource to support the continuous deployments and operations of the Bricata platform. In this role, you will work alongside customer stakeholders, engineers, and operations personnel to serve as the primary point of contact for all Bricata-related matters. You will provide on-the-ground oversight for integrations, tuning and customizations, and work to optimize Bricata usage and effectiveness by actively supporting ongoing cybersecurity mission at the customer.


What You Are Great At: #LI-Remote


  • Work directly with the customer, serving as their primary point of contact to help navigate day to day system operations and use, implement best practices, and accelerate enterprise-wide adoption of the solution
  • Collaborate with customer operations and engineering teams to build out an in-depth understanding of their environment, security program business needs and ongoing activities
  • Provide on the job cross training for customer personnel to enable the customer to efficiently use the Bricata platform in the customer’s environment
  • Development and implementation of custom Zeek scripts and/or Suricata rules tailored for the customer environment
  • Advocate on behalf of the customer to ensure their needs are visible and understood by our support, product, and engineering teams 
  • Triage inbound Tier 1 & 2 support cases, resolving them independently and/or guiding them through backline support engineering
  • Proactively communicate product releases, enhancements, and industry relevant news to maximize the platforms impact and effectiveness
  • Develop and maintain a strong on-going meeting cadence with customer leadership, stakeholders and teams throughout the onboarding, deployment, adoption, and expansion phases of the customer lifecycle:
    • Weekly calls with stakeholder
    • Quarterly business reviews
    • Ad-hoc meetings to facilitate best practices, support triage, and impromptu training
  • Engage with Account Executives to identify expansion opportunities and align sales efforts with customer needs


What It Takes:


  • 3+ years of direct experience in cybersecurity and network defense 
  • 3+ years of experience in customer success and/or customer support related positions
  • Experience deploying, managing, and writing custom rules for Suricata
  • Experience deploying, managing, and writing custom scripts for Zeek (formerly Bro)
  • Familiarity with large enterprise network and security operations and programs, to include:
    • SOC operations
    • Incident response and incident investigation lifecycles
    • Network Intrusion Detection Systems
    • Network Security Monitoring
    • Network support and troubleshooting
  • Familiarity with contemporary enterprise change management processes 
  • Thorough understanding of TCP/IP networking and common application-layer protocols
  • Proficient in the use of Linux command shell and interpreted scripting languages such as Bash and Python
  • A demonstrated track record of owning complex initiatives and producing successful outcomes
  • In-depth knowledge of common operating systems and security solutions 
  • Knowledge of the cyber threat landscape as it applies to industry verticals such as financial services, healthcare, and government
  • Excellent verbal and written communication skills 
  • Experience presenting in front of small to medium sized groups ranging from executive leadership to technical audiences like engineering and cyber operations teams 
  • Driven, team-focused and customer service-oriented with ability to articulate customer needs to Bricata Engineering and Customer Experience leadership teams
  • Education: Bachelor's degree and/or 5 years related work experience


While OpenText is an Equal Opportunity Employer, our efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. Should you require accommodations during the selection process, please contact


Additionally, OpenText, as a proud US federal contractor, may be subject in the future to Executive Order 14042 requiring all US employees (in office or virtual) be fully vaccinated.  The Executive Order is current stayed pending litigation.  If the stay is lifted and the Executive Order goes into effect, all employees will be required to comply with the requirement to either be fully vaccinated or obtain an approved medical or religious exemption. 


Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and potential. Become an OpenText Navigator.

Nearest Major Market: Alpharetta
Nearest Secondary Market: Atlanta

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