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Technical Support Specialist-Taguig, Philippines (Office-Based)

Req id:  34614

Virtual, PH

Hiring Manager: Sheila Reyes

Talent Acquisition Advisor: [[Michelle Chen]]

Job Code Level: [[TEP2]] 

Refer Your Friends!

This role is not virtual and will be office based in Taguig City



The Opportunity:
This position is an excellent opportunity to increase your customer management skills and learn more about application security and begin or continue a career path towards both. 


You are great at: 
•    Establish customer satisfaction by providing timely response and resolution to contacts made to the Service Desk from different support channels.
•    Ensures that contacts are logged with complete information into the ticketing tool and assigned with appropriate category and priority.
•    Follow all standard operating procedures (SOP) through the effective use of the Internal and/or External knowledge base
•    Acquire and maintain current knowledge of relevant policies in order to provide accurate solutions to tenants.
•    Identify the appropriate resources, testing proposed fixes and following up to ensure the problem has been resolved.
•    Can work at night, weekends and public holidays.


What it takes:  
•    3 - 5 years of technical experience and a Bachelor of science or equivalent degree in computer science or related area of study; without a degree, two additional years of relevant professional experience (5-7 years in total).
•    Has decent knowledge in application security. 
•    Has knowledge in CI/CD (continuous integration/ continuous delivery) such as Jenkins etc
•    Has knowledge in development tools such as Visual Studio, IntelliJ, Eclipse etc

Micro Focus (now OpenText) is proud to be an  Equal Opportunity Employer.  Prospective employees will receive consideration without discrimination because of race, colour, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, genetic information, citizenship or any other legally protected status.


Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and potential. Become an OpenText Navigator.

Apply now »