Technical Support Specialist-Taguig, Philippines (Office-Based)

Hiring Manager: Sheila Reyes

Talent Acquisition Advisor: [[Michelle Chen]]

Job Code Level: [[TEP2]] 

Refer Your Friends!

This role is not virtual and will be office based in Taguig City

The Opportunity:
This position is an excellent opportunity to increase your customer management skills and learn more about application security and begin or continue a career path towards both. 

You are great at: 
•    Establish customer satisfaction by providing timely response and resolution to contacts made to the Service Desk from different support channels.
•    Ensures that contacts are logged with complete information into the ticketing tool and assigned with appropriate category and priority.
•    Follow all standard operating procedures (SOP) through the effective use of the Internal and/or External knowledge base
•    Acquire and maintain current knowledge of relevant policies in order to provide accurate solutions to tenants.
•    Identify the appropriate resources, testing proposed fixes and following up to ensure the problem has been resolved.
•    Can work at night, weekends and public holidays.

What it takes:  
•    3 - 5 years of technical experience and a Bachelor of science or equivalent degree in computer science or related area of study; without a degree, two additional years of relevant professional experience (5-7 years in total).
•    Has decent knowledge in application security. 
•    Has knowledge in CI/CD (continuous integration/ continuous delivery) such as Jenkins etc
•    Has knowledge in development tools such as Visual Studio, IntelliJ, Eclipse etc

Micro Focus (now OpenText) is proud to be an  Equal Opportunity Employer.  Prospective employees will receive consideration without discrimination because of race, colour, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, genetic information, citizenship or any other legally protected status.