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VP, Customer Solutions Program Management

Req id:  18000

Virtual, US


As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 


Reporting to the EVP, Customer Solutions Group (CSG), the VP Program Management is responsible for driving operational efficiency, by doing the right things and operational effectiveness by doing things right in a scalable, repeatable manner.  The role will focus on establishing and improving Customer facing and internal program & project methodologies driven by customer and program analytics. This role requires operational expertise, customer focus, understanding of cloud models, strategic thinking, transformational leadership, ability to manage complex projects, and the ability to work collaboratively with cross functional teams to drive customer satisfaction

What It Takes:


•    As critical member of the Customer Solutions Leadership team supports the long-term strategic roadmap for the organization focusing on driving growth; transformation & innovation.  
•    Oversee program direction including governance & reporting; prioritization; ROI
•    Turn direction into detailed program plans, coordinate execution and report progress against the key milestones and KPIs
•    Manage funding; capacity and resource planning model to optimize our workforce including partner management (Sub-Contracting for staff augmentation & specialized skills) 
•    Drive the adoption and implementation of customer facing project and program management methodologies across the function
•    Redefine our Consulting and PM skills through robust development plans 
•    Solidify communication standards during Customer Solutions engagement 
•    Partner cross functionally to formalize the Customer Journey resulting in clear accountabilities with stakeholders. 
•    Recommend customer driven expansion & retention programs; service led sales campaigns with a lens on Cloud growth 
•    Leverage project management tools and software advancements to maximize efficiencies  
•    Utilize predictive analytics to formulate strategic plans related to our install- base (part of Customer 360 view); customer base segmentation; customer satisfaction (CSG) NPS; Customer Success stories


What You Bring:


•    15+ years working in a global, high tech environment with significant experience in a matrix organization required
•    Strong project management skills with excellent negotiation skills and the ability to influence others
•    Demonstrated leadership skills with the ability to coordinate resources outside of direct management to support strategies and initiatives
•    Ability to communicate complete information (verbal and written) in a clear concise manner; creative thinker
•    Ability to work across multiple silos within the organization and lead cross functional teams to successful outcomes, including an ability to address complex situations into actionable plans
•    Strong organization skills; ability to balance and prioritize multiple projects in a fast paced environment
•    Ability to see and communicate the big picture across multiple projects
•    Identify and comprehend business changes quickly and communicate to executive/business sponsors



While OpenText is an Equal Opportunity Employer, our efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. Should you require accommodations during the selection process, please contact accomodationrequests@opentext.com.


Additionally, OpenText, as a proud US Federal Government contractor, is subject to Executive Order 14042 requiring all US employees (in office or virtual) be fully vaccinated by January 4, 2022. New employees joining OpenText will be required to provide proof of vaccination prior to joining or be approved for a medical or religious exemptions. If you believe you qualify for an exemption you can request the exemption form at accommodationrequests@opentext.com


Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and potential. Become an OpenText Navigator.

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