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Billing Coordinator

Req id:  14786

Waterloo, ON, CA



As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 



The Opportunity:

Reporting to the Billing Operations Manager, the Billing Coordinator is an integral role in ensuring Billing accuracy. He/She brings good customer service, problem-solving, and business partner skills to work with Sales, our Billing Specialists, and other key stakeholders to ensure order processing and related billing functions deliver to our billing KPI’s and internal metrics. You are also a great team player who thrives on continuous improvement. Integrations are a way of life at OpenText, so you embrace change in your everyday approach with your work and others in delivering on our Billing mandate.


You Are Great At:

  • Process orders and complete invoicing to meet /exceed billing targets, which requires accurate interpretation of legal agreements of varying complexity and ensuring PO’s meet the standards for your orders;
  • Ensure all Revenue Recognition criteria have been met to ensure the order can be ‘booked’
  • Troubleshoot and resolve order management and billing issues to support meeting cash collection targets;
  • Responsible to effectively manage internal customer/stakeholder inquiries on billing processes, internal controls and policies;
  • Responsible to follow all internal controls and policies related to order processing and billing to protect OpenText’s brand;
  • Identify and support continuous improvement initiatives, including ensuring your voice is heard for us to make the right changes to deliver on process automation goals;
  • Deliver on other priorities as assigned to execute on the Billing delivery excellence mandate.



What It Takes:

  • Minimum 2+ years experience in the relevant environment; global billing experience in the software services, or high-tech industry education
  • Good customer service experience
  • Good working knowledge of billing systems and Microsoft products.  Knowledge in SAP, SalesForce would be an advantage
  • Good working knowledge of accounting principles
  • Working knowledge reviewing legal agreements an asset
  • Detail and results-oriented, with an ability to work under pressure to meet tight timelines
  • Strong oral and written communication skills to present information logically and concisely
  • Multi-lingual (Portuguese) skills would be considered an asset
  • Self-starter as well as great teamwork abilities
  • Demonstrated ability to embrace change and willingness to learn to ensure best billing practices are a way of life on the team.
  • Very strong organizational skills




  • University / College education in a relevant discipline (Finance & Accounting considered to be an asset)



At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer. We hire the best talent regardless of race, creed, color, national origin, ancestry, disability, marital status, sex, age, veteran status or sexual orientation. If you require accommodation at any time during the recruitment process please email accommodationrequests@opentext.com. Applicants have rights under Federal Employment Laws including but not limited to: Family and Medical Leave Act (FLMA)Equal Employment Opportunity  and Employee Polygraph Protection Act


Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and potential. Become an OpenText Navigator.

Apply now »