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Collections Specialist

Req id:  15579

Waterloo, ON, CA



As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 



The Opportunity:


Reporting to the Manager, Collections, the Collection Specialist brings their solid experience in global collections to deliver on targets and will support business initiatives. You are self-motivated and work well in a team environment with a passion for delivering a best-in-class customer experience in the cash collections function.  The successful candidate has the drive to learn from others on supporting the Cash Collections strategy and can adapt to an ever-changing growth-oriented environment using leading metrics as an evaluation of performance.  Integration is a way of life for us so you will bring your best practice mindset to continuously strive for flawless execution on every integration.

You Are Great At:


  • Accountable for the timely collection of accounts in your account portfolio; including ensuring accurate customer information is maintained.
  • Responsible for effectively resolving collections disputes and account reconciliation in your portfolio
  • Responsible to keep updated with changes in collection practice and process.
  • Accurately evaluate the likelihood of collectability of disputed/contentious items before they hit 90 days past due to flag “at-risk” accounts to your leader to resolve.
  • Partner with your peers to support collections activity in other portfolios as required to ensure cash flow targets are met.
  • Assist your leader in other projects/initiatives as assigned to deliver on best-in-class processes and practice for the Cash Collections function. 


What It Takes: 


  • Extensive collections experience, preferably global B2B preferred.
  • Excellent written and verbal communication and negotiation skills, specifically with Sales and External Customers
  • Strong customer service mindset with the ability to solve it right the first time
  • Strong organization and time management skills, with demonstrated success managing multiple priorities
  • Good working knowledge of SAP and of Microsoft Office Excel
  • Self-starter with a continuous improvement mindset to support best in class process automation
  • Strong team player, understanding that you deliver as a team and it is always best when you collaborate to find solutions to problems.
  • Demonstrated ability to learn with your peers and others and support a culture of resiliency in a continuously changing environment.
  • French or German Language skills an asset



  • Accredited Credit and Collections program or equivalent work experience












At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer. We hire the best talent regardless of race, creed, color, national origin, ancestry, disability, marital status, sex, age, veteran status or sexual orientation. If you require accommodation at any time during the recruitment process please email accommodationrequests@opentext.com. Applicants have rights under Federal Employment Laws including but not limited to: Family and Medical Leave Act (FLMA)Equal Employment Opportunity  and Employee Polygraph Protection Act


Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Join OpenText today.

Apply now »