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Collections Specialist

Req id:  37911

Waterloo, ON, CA



As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 



Who We Are:


Open Text is the leader in Enterprise Information (EIM).  Our products enable the digital world by simplifying, transforming, and accelerating enterprise information needs, on premises and in the cloud.  We embrace all things digital and are committed to being the Best Place to Work for our team members in over 120 locations around the world.


The Opportunity:


Reporting to the Manager, Collections, the Collection Specialist brings their solid experience in global collections to deliver on targets and will support business initiatives. You are self-motivated and work well in a team environment with a passion for delivering a best-in-class customer experience in the cash collections function.  The successful candidate has the drive to learn from others on supporting the Cash Collections strategy and can adapt to an ever-changing growth-oriented environment using leading metrics as an evaluation of performance.  Integration is a way of life for us so you will bring your best practice mindset to continuously strive for flawless execution on every integration.

You Are Great At:


  • Accountable for the timely collection of accounts in your account portfolio; including ensuring accurate customer information is maintained.
  • Responsible for effectively resolving collections disputes and account reconciliation in your portfolio
  • Responsible to keep updated with changes in collection practice and process.
  • Accurately evaluate the likelihood of collectability of disputed/contentious items before they hit 90 days past due to flag “at-risk” accounts to your leader to resolve.
  • Partner with your peers to support collections activity in other portfolios as required to ensure cash flow targets are met.
  • Assist your leader in other projects/initiatives as assigned to deliver on best-in-class processes and practice for the Cash Collections function. 


What It Takes: 


  • Extensive collections experience, minimum 3-5 years’ preferably global B2B preferred.
  • Excellent written and verbal communication and negotiation skills, specifically with Sales and External Customers
  • Strong customer service mindset with the ability to solve it right the first time
  • Strong organization and time management skills, with demonstrated success managing multiple priorities
  • Good working knowledge of SAP and of Microsoft Office Excel
  • Self-starter with a continuous improvement mindset to support best in class process automation
  • Strong team player, understanding that you deliver as a team and it is always best when you collaborate to find solutions to problems.
  • Demonstrated ability to learn with your peers and others and support a culture of resiliency in a continuously changing environment.
  • French or German Language skills an asset



  • Accredited Credit and Collections program or equivalent work experience



OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at

We believe that our values are the compass that steers us in the right direction and helps us stay true to our mission. These values will not only guide our everyday decisions but also influence our strategic direction and the way we work. They reflect who we are as individuals and as a collective force, uniting us in our shared purpose. 

We create economic growth that is inclusive and sustainable. 

The world’s most trusted companies trust OpenText, and we demonstrate this in our actions as individuals, as a company, and as technology. 

We build global communities of purpose and challenge by supporting each other to exceed expectations and solve complex problems. 

We set high standards and exceptions, to learn, to be better. 

We tap into our creativity to deliver incredible experiences for customers, to ourselves, and for our planet. 

We believe a workplace should be human above all else. We ask excellence of our employees and reward it by creating an environment that is welcoming, challenging and that encourages real growth and development, not empty platitudes, or trinkets.” - Mark Barrenechea, CEO & CTO

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