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Contracts Administrator

Req id:  40910

Waterloo, ON, CA


OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

The Opportunity

OpenText is seeking a full-time Contracts Administrator to support the off-Cloud Renewals organization.  The role includes maintaining a database of terms and conditions for public sector, government and regulated bodies, and ensuring such terms and conditions are properly incorporated into Renewal quotations. This position, in conjunction with the Legal Department, supports the quoting function of the Renewals teams, and requires an organized and articulate individual who exhibits a strong attention to detail.  

The ideal candidate will be innovative in solving business problems and challenges, coordinate business and legal issues and questions, follow-up on responses with other departments within the organization, and be energetic, focused and results oriented with a high level of integrity and honesty. Regularly exercise judgment within defined policies and guidelines.


•    Maintain database of active terms and conditions/framework agreements for public sector organizations, provide Renewals teams with appropriate language to refer to the applicable terms and conditions on end customer Renewal quotes, ensuring all regulatory  requirements are met; •    Process customer requests for OT to sign quotations, order forms and any other accompanying documentation, ensuring appropriate checks are carried out and all necessary approvals obtained;
•    Attend customer calls in support of Renewals team, to address any queries with terms and conditions;
•    Regular check-in with Legal Department to ensure database of terms and conditions is updated real-time, including eligible products and service levels under individual framework agreements;
•    Identifying and executing on opportunities to streamline & improve existing off-cloud Renewals practices for the relevant customer base;
•    Assist with special projects and team/departmental initiatives.


What it takes:
•    Prior experience dealing with public sector, government and regulated bodies, specifically standard terms and conditions required by such organizations (eg: US GOV CUI, NIST etc), plus familiarity with how to correctly reference such terms and conditions on binding Renewals quotations; •    General business acumen, preferably within the software industry or related field;
•    Strong interpersonal communication skills along with analytical and problem-solving abilities are imperative;
•    Extremely detailed/accuracy oriented;
•    Ability to multi-task effectively, and react real-time to business needs;
•    Communicate and work well in a team environment and with existing clients including excellent verbal and written communications;
•    Able to adapt to changing and fast paced conditions to ensure continued alignment with business requirements;
•    Willingness to take on challenges and new objectives;
•    Ability to identify issues and determine when escalation to management is required;
•    Proven ability to interact effectively with all levels of the company including executive management;
•    Strong capabilities and expertise in Microsoft Office, in particular Word, PowerPoint and Excel;
•    Proven ability to work under pressure in order to meet frequent deadlines;
•    Experience with business deal risk analysis and revenue recognition concepts


OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.comOur proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.


We believe that our values are the compass that steers us in the right direction and helps us stay true to our mission. These values will not only guide our everyday decisions but also influence our strategic direction and the way we work. They reflect who we are as individuals and as a collective force, uniting us in our shared purpose. 

We create economic growth that is inclusive and sustainable. 

The world’s most trusted companies trust OpenText, and we demonstrate this in our actions as individuals, as a company, and as technology. 

We build global communities of purpose and challenge by supporting each other to exceed expectations and solve complex problems. 

We set high standards and exceptions, to learn, to be better. 

We tap into our creativity to deliver incredible experiences for customers, to ourselves, and for our planet. 

We believe a workplace should be human above all else. We ask excellence of our employees and reward it by creating an environment that is welcoming, challenging and that encourages real growth and development, not empty platitudes, or trinkets.” - Mark Barrenechea, CEO & CTO

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