Customer Relationship Manager

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 

THE OPPORTUNITY

This position provides overall oversight and strategic direction of key OpenText accounts.  The Customer  Manager will also have responsibility for growing executive relationships, account P&L, and fostering new opportunities.

The Customer Manager is responsible for day to day client management. This individual reviews and approves all revenue and contractual issues associated with the account, including but not limited to contract renewals, upselling in the account, escalation of delivery issues, resolving billing and rev rec issues, collection issues, and providing overall primary escalation point for customer issues that could impact client satisfaction and OpenText revenue.

You’re great at:

•    Solving problems with customers and developing client relationships

•    Microsoft Office, SAP, and project delivery applications.

•    Project scorecard & financial reporting, with great attention to detail

•    Negotiating scope, costs and deliverables for complex B2B solutions.

•    Working effectively with Field Sales Teams to benefit end customer.

What it takes:

•    3-5+ years of relevant experience managing a diverse portfolio of enterprise customer accounts.

•    Demonstrated ability to partner and manage complex relationships across the organization.

•    Ability to navigate complex customer issues across multiple functional areas.

•    Working knowledge of Cloud/Software-as-a-Service products

•    Bachelors Degree in Business Administration, Management Information Systems or similar discipline

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OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at accommodations@opentext.com.