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Director, Technical Project Management

Req id:  28273

Waterloo, ON, CA


As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 


The Opportunity:
The Director of Cloud Technical Program Management is responsible for the organization in charge of the delivery of operational and strategic projects and system-wide initiatives to enable, advance, and scale OpenText’s Cloud business and operations.  This role is for a technical program management leader who can define, implement, oversee and optimize scalable processes to streamline delivery and deliver positive outcomes for initiatives that require cross-functional team alignment across OpenText.  


The ideal candidate is a senior technical leader with a strong program management background, a head for business, and a pragmatic, data-driven, strategic approach to problem-solving. You will be non-political, with the ability to influence leaders across different business and functional teams, and will have demonstrated examples of leadership defining and rolling out successful Cloud Service or Product delivery initiatives and processes. You will have a proven ability to scale the organization, establish credibility at leadership levels, and experience gaining consensus and approval for service / operational planning efforts across multiple functional leaders.

The role collaborates with other functional project management offices and other corporate leaders, including Product, Sales, Marketing, Finance, IT, and HR, to ensure high performance and promote the alignment of initiatives toward achieving strategic results.  
The role will work with the Cloud Operations leaders and their stack owners to prioritize and implement the vision of the organization, being responsible for timely delivery of quality project outputs while performing appropriate scope management.  This position requires strong leadership, a solution-oriented and entrepreneurial mindset, excellent communication, and “hands-on” program management and business operation skills.  

This role manages a group of 5-10 strong Technical Project Managers, which may grow as the OpenText Cloud business grows while managing and owning the actual results of strategic initiatives/projects assigned to it.


Essential Duties and Responsibilities:
•Is Accountable for the successful launch and delivery of new, key OpenText Cloud initiatives (e.g., expanding and scaling the OT Cloud footprint, including new capabilities and certifications, launching new Cloud-ready service offerings, etc.) 
•Helps create, populate, automate and manage metrics dashboards on an ongoing basis, identifying and following through with data-driven business and operational improvement opportunities  
•Manages CSD’s collaboration and ongoing operational and business dependencies with Product, HR, Finance, and other key areas as may be needed by the business, becoming the de facto CSD point of contact for those areas, including business and operational budgets, among other items
•Develops detailed work plans, schedules, project estimates, resource plans, budgets, and status reports
•Recommends/takes action to direct the analysis of and solution to problems
•Provides visibility to team impediments/risks and helps eliminate them

Qualifications and Requirements:
Education    Minimum BS CS or equivalent experience (MBA ideal)
PMP Certification required


Experience required
15+ years of industry experience in a global, high-tech environment, with at least 5 years in a management or program management position
Proven track record of successful team/business operation scaling and project/program management of complex, cross-functional, large implementations 

Required Knowledge    
Multiple program and project management methodologies, and collaboration tools (OLAP, Atlassian, etc.)


Skills and Abilities    
•Results and solutions-oriented, project management of several concurrent projects for enterprise software and technology industries
•Passionate about winning in the Cloud business/industry
•Ability to work across multiple silos within the organization and lead cross-functional teams to successful outcomes, including an ability to address complex situations into actionable plans
•Strong interpersonal and collaborative problem-solving skills 
•Excellent communication and people skills 
•Ability to organize, define charter, plan and create a team environment that will lead to a team motivated to deliver
•Effective facilitation skills for participatory decision making
•Strong ability to interpret data quickly and communicate to executive/business sponsors
•Flexible and adaptable to time-sensitive situations and work in a high-pressure environment 
•Strong business acumen and proficiency in budget planning, financial management, and resource management.



While OpenText is an Equal Opportunity Employer, our efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. Should you require accommodations during the selection process, please contact


Subject to applicable laws and regulations, OpenText’s global vaccination policy requires all employees to be fully vaccinated against COVID-19 to enter an OpenText office to maintain a safe workplace for our employees. 


Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and potential. Become an OpenText Navigator.

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