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Entry level Client Services Manager (OT Products)

Req id:  38755

Waterloo, ON, CA

OPENTEXT 
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

We are seeking an entry level Service Manager, a dynamic business professional with a minimum of 2 years’ experience with Enterprise Content Management products and Support Program Delivery.

The individual will be responsible for the execution of OpenText Managed Services Programs acting as a liaison between the client and OpenText. The individual must have a proven track record in getting results, be articulate, self-motivated, and highly skilled in interacting with customers.  Some administrative work will be required.

 

You are great at:

Proactively managing the scheduling and delivery of all components defined within the customer programs, including onsite visits with clients, completing regular reports and maintaining detailed client information. 

Serve as a point of escalation, managing the escalation through resource assignments and coordination between the different OpenText and customer departments/teams.

Ability to establish rapport, trust and confidence with client, team and peers and communicate at various levels within the organization from administrative to technical to executive.

Ability to speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques in a challenging, real-time, support environment.

Meeting with development and product management staff to address development/product enhancement needs for the client.

To clearly document all interaction with customers and implement proactive plans of action towards resolving outstanding issues, as required.

 

What it takes:

  • Minimum of 2 years of experience with Enterprise Level Customers in a technical support environment
  • Strong excel skills
  • Ability to provide administrative support as needed
  • Experience with Enterprise Content Management products, while OpenText product skills are an asset
  • Ability to communicate effectively in both written and verbal capacity
  • Ability to build, manage and maintain strong customer relationships, both internal and external
  • Ability to use own initiative to resolve problems and to obtain relevant information needed to perform a given task
  • A demonstratable track record of success with examples of proactive approaches to client success

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com.


OPENTEXT - THE INFORMATION COMPANY 
We believe that our values are the compass that steers us in the right direction and helps us stay true to our mission. These values will not only guide our everyday decisions but also influence our strategic direction and the way we work. They reflect who we are as individuals and as a collective force, uniting us in our shared purpose. 

CREATE THE FUTURE 
We create economic growth that is inclusive and sustainable. 

BE DESERVING OF TRUST 
The world’s most trusted companies trust OpenText, and we demonstrate this in our actions as individuals, as a company, and as technology. 

WE, NOT I 
We build global communities of purpose and challenge by supporting each other to exceed expectations and solve complex problems. 

RAISE THE BAR 
We set high standards and exceptions, to learn, to be better. 

OWN THE OUTCOME 
We tap into our creativity to deliver incredible experiences for customers, to ourselves, and for our planet. 

We believe a workplace should be human above all else. We ask excellence of our employees and reward it by creating an environment that is welcoming, challenging and that encourages real growth and development, not empty platitudes, or trinkets.” - Mark Barrenechea, CEO & CTO

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