Share this Job
Apply now »

Thank you for your interest in OpenText! Our career page is currently undergoing maintenance and will be back up by May 29, 2022, 2:00 am UTC (May 28, 2022, 10:00 pm EST)

Please return soon to complete your dream job application!



Lead Cloud Network Engineer (Telecom Support)

Req id:  30008

Waterloo, ON, CA Mississauga, ON, CA Richmond Hill, ON, CA



As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 



OpenText is seeking a Lead Telecom Support Analyst who is highly motivated, experienced, and well-organized.  Reporting to the Manager, Commercial Network Services responsibilities will focus on the management of our Commercial Network circuits as well as working with Auditors for quarterly audit reviews.  The position involves interaction with our Management, Telecom vendors, internal and external auditors and other stakeholders.  



•    Maintain and update the Asset Manager (Inventory) system for the tracking of Telecom circuits installed, upgraded, or disconnected.  
•    Produce audit documents to support quarterly audits.   
•    Create, maintain, and updated network drawings pertaining to circuits.  
•    Produce Ad hoc reports, tracking schedules, analyses, and presentations as requested by Management.


•    Proficiency in Microsoft Office applications.
•    1-3 years of relevant Telecom experience working with Telecom providers in regards to ordering, coordinating installations, and disconnecting circuits.  
•    Computer Networking degree with equivalent work experience.
•    Well-developed interpersonal, presentation, and communication skills.
•    Ability to effectively prioritize workload and tasks to meet established deadlines.
•    Ability to work independently and manage competing projects/assignments.
•    Strong math skills and a working knowledge of GAAP.
•    Knowledge of SAP and/or HP Asset Manager a plus.
•    On-call rotation is a must. (includes holidays and weekends)
•    Experience in configuring circuits or disconnecting circuits




OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. Should you require accommodations during the selection process, please contact


Subject to applicable laws and regulations, OpenText’s global vaccination policy requires all employees to be fully vaccinated against COVID-19 to enter an OpenText office. Accommodations may be available for specific roles.


Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and potential. Become an OpenText Navigator.

Apply now »