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Lead Employee Relations Advisor

Req id:  28590

Waterloo, ON, CA Virtual, CA


As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 




As part of the OpenText America’s Employee Relations team, the Lead Employee Relations Advisor will be a key member of the newly developed Employee Relations Centre of Excellence. Reporting to the Director of Employee Relations, the Lead Employee Relations Advisor will provide coaching, consulting, expertise and mentorship to Leaders, HR staff, and employees on Employee Relations matters such as performance management, offboarding, policy management, grievance/investigations management, leave management, HR Legal matters, compliance and accommodation, in support of the Employee Relations centralized team model. They will also take lead in the development of training, tools, templates, processes and reference materials, or other projects in support of the ER Centre of Excellence function.


What you will do:

  • Consult with Leaders on performance cases, assisting them with delivering feedback in an objective manner that is intended to motivate employees to improve, while also providing solid documentation for performance cases
  • Mediate and investigate issues between employees to minimize workplace conflict, handling complex and emotionally charged issues with composure, addressing situations objectively and without bias, and assisting with the implementation of corrective actions and/or disciplinary procedures
  • Demonstrated experience with policy management including drafting new policies and/or making improvements and edit to existing policies to respond to changes in the work environment or legal landscape
  • Interpret and apply applicable labor and employment laws in the U.S., Canada, Mexico, Brazil and other countries in the America’s as we continue to grow
  • Lead the America’s compliance-based responsibilities in alignment with the OpenText global governance framework
  • Deeply understand and apply company policy/procedure/best practices and applicable law while consulting with Leaders, to reduce risk to the company
  • Support for organizational merger and acquisition activities as needed.


Skills and Knowledge:

  • Bachelor’s degree or equivalent 8+ years HR experience with a particular focus, emphasis, and strength in Employee Relations
  • Excellent written and interpersonal communication skills with the ability to utilize exceptional active listening skills to determine issues and formulate and ask appropriate follow up questions
  • Effective at managing multiple priorities under tight deadlines, prioritizing conflicting demands, organizing time, collaborating with lead resources to deliver consistent results, bringing initiatives to successful completion
  • Ability and desire to effectively mentor, develop and coach partners and team members
  • Highly self-motivated and able to work autonomously while instinctively keeping all relevant parties properly informed
  • Be a subject matter expert in North American Employment Legislation and practices with a particular focus and expertise in U.S. legislation, while also being familiar with Canadian, Mexican and Brazilian employment law. 
  • Strong Business Acumen with a high degree of business ethics and transparency with experience working as part of a large global organization
  • SHRM-SCP or similar certification would be an asset
  • Fluency in Portuguese and/or Spanish and French strongly desired



OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. Should you require accommodations during the selection process, please contact


Subject to applicable laws and regulations, OpenText’s global vaccination policy requires all employees to be fully vaccinated against COVID-19 to enter an OpenText office. Accommodations may be available for specific roles.


Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and potential. Become an OpenText Navigator.

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