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Lead Revenue Operations Analyst

Req id:  7342

Waterloo, ON, CA



As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 


The Opportunity: 


The Lead Revenue Operations Analyst is responsible for managing programs that improve operational efficiency within the Cloud organization. You will collaborate to influence and champion change which will drive new ways of doing business and provide enhancements to operational efficiency.

The ideal incumbent will leverage historical experience managing multiple, large scale projects simultaneously from initiation through execution and control procedures. The ideal candidate is an articulate, self-managed problem solver who can multi-task under dynamic timelines. You should be adept at overseeing cross-functional teams without direct lines of authority. You will identify tasks, determine dependencies, collaborate on assigning resources, communicate expectations to team members, obtain task effort and duration estimates from team members, and create/track the project schedule. You will regularly report on the progress of multiple initiatives, and identify areas of risk or slowdown, proposing methods to resolve or mitigate while communicating these challenges to leadership.

The ideal candidate will also have business analysis experience, with the ability to review and interpret large volumes of data. Using judgement and experience, the incumbent will leverage insights from this analysis to develop and design solutions for moderately complex processes and propose workstreams to implement. In this way, the incumbent will be a self-starter, forging their own path and building their own future work streams.

The incumbent will also be responsible for primary KPIs across the Cloud organization. From Prospect to Renewal, the individual in this role will collect and present data from multiple sources and report this information to senior executives.


You are great at: 


  • Managing ongoing initiatives from end to end, acting as a program manager for multiple projects simultaneously.
  • Performing detailed reporting and root cause analysis on process issues discovered in day to day activities.
  • Analyzing and reporting on data in ways that lead to clear and actionable next steps.
  • Negotiating with senior management and functional leads across the business to ensure cross-functional interdependencies are addressed in any programs / plans, and that projects are appropriately resourced for successful execution.
  • Facilitating problem-solving within any given program and managing communication and acceptance of solutions with operational owners and other stakeholders.
  • Communicating overall status, issues, risks and outcomes to the Executive Sponsor, Business Owner(s) and Key Stakeholders.
  • Ensuring all documents and tools are kept up to date and that changes are communicated clearly, in a timely fashion.
  • Ability to analyze large amounts of disparate data and distill into succinct, actionable insights for business decision making, including your own recommendations.
  • Business operations knowledge.

What it takes:

•  5 to 7 years of business operations experience preferably in a professional services or managed services (Cloud) environment.

•  Experience managing multiple programs and projects both cross functionally, as well as remotely across various time zones.

•  Exceptionally well versed in the use of Office Applications including Excel, Word, PowerPoint, Project.

•  Proven experience building and establishing standard operating processes and training materials.

•  Ability to work effectively with senior and executive management.

•  Ability to navigate and manage in a matrix environment.

•  Project management methodologies – PMP certification or equivalent experience is an asset.

•  Experience reporting out of multiple source systems such as CRM (Salesforce.com), ERP (SAP), Professional Service Automation (PSA) (OpenAir and/or ChangePoint), Marketing (Eloqua), renewals, and other tools.



At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer. We hire the best talent regardless of race, creed, color, national origin, ancestry, disability, marital status, sex, age, veteran status or sexual orientation. If you require accommodation at any time during the recruitment process please email accommodationrequests@opentext.com. Applicants have rights under Federal Employment Laws including but not limited to: Family and Medical Leave Act (FLMA)Equal Employment Opportunity  and Employee Polygraph Protection Act


Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and your potential. Become an OpenText Voyager.

Apply now »