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Principal Revenue Operations Analyst

Req id:  29383

Waterloo, ON, CA



As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 





As a member of the Global Marketing Operations team, the Lead Revenue Operations Analyst plays a critical role in supporting the Marketing function at OpenText. The incumbent will excel at compiling data, turning it into actionable insights that will assist leaders in decision making. They will assist the team in driving programs aimed at improving processes, systems and operational performance across the responsible area while understanding global implications.


This role is an 18 month contract position which will provide direct support to the Sr Director, Revenue Operations, delivering analytics & insights to assist leaders in running the business. The role will be an essential interface to the corporate Marketing Operations function and other functions including Sales, IT, etc. A successful candidate will be a person who enjoys working with a diverse set of stakeholders, gathering, and managing the requirements of the business, and working to enhance process & reporting solutions to give the most benefit to our end users.




  • Interpreting business critical reports across all channels and key performance indicators in collaboration with marketing and operations teams and other sales leadership stakeholders.
  • Conduct ad-hoc analysis of business issues through database querying to capture data, followed by relevant analysis and interpretation of results
  • Maintain a deep understanding of business drivers and an innate grasp of business metrics definitions, and pro-actively interact with stakeholders to give context and help them better understand reporting data
  • Contribute to the delivery of models that provide clear visibility and a shared understanding of the drivers of pipeline (leading and lagging indicators). These models should provide visibility and alignment into pipeline targets and progress against those targets for the entire Sales & Marketing lifecycle (inquiry to revenue).
  • Work with VPs of Marketing and stakeholders to deliver strategic reports to help them make informed decisions. For example, are we investing in the right programs? Do we have enough pipeline for next year? , Which events are working?, Why is pipeline increasing/declining?, etc.
  • Demonstrate thought leadership around sales & marketing processes & operations
  • Assist with design, implementation and review of any initiatives required by the Marketing Ops Leader
  • Provide analysis & insight on management dashboards to facilitate effective understanding of progress, achievements, and gaps; includes lead analysis, pipeline analysis, closed deal analysis, account segmentation, etc.




  • Strong Knowledge of lead management processes and demand generation workflows. Experience executing or supporting the execution of Marketing strategies is an asset.
  • Expertise in reporting on B2B Marketing data and related processes (Campaign reporting, Marketing Attribution, Marketing events performance, BDR performance, etc.).
  • Strong research, analytical/decision making and problem-solving skills
  • Skilled with Excel pivot tables or Power Pivot
  • Experience in gathering requirements and formulating business KPI's for reporting
  • Experience with Marketing or Sales Operations, strong financial knowledge
  • Direct reporting experience with SFDC is nice to have but not essential
  • Strong verbal/written communication & data presentation skills, including an ability to effectively communicate with business leaders and technical teams




OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. Should you require accommodations during the selection process, please contact


Subject to applicable laws and regulations, OpenText’s global vaccination policy requires all employees to be fully vaccinated against COVID-19 to enter an OpenText office. Accommodations may be available for specific roles.


Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and potential. Become an OpenText Navigator.

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