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Principal Site Reliability Administrator

Req id:  38426

Waterloo, ON, CA Richmond Hill, ON, CA Mississauga, ON, CA



As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 



The Opportunity
As a Site Reliability Engineer (SRE) Senior, you will join a global team, where you’ll have the opportunity to learn, grow, and mentor other team members. You will be actively engaged with Product Management, Product Engineering, and others across the CloudOps Delivery team.  You will bring your ideas and knowledge to continue to improve and make our cloud deployments more resilient.  
Your function will be responsible for the technical delivery of the CS (Content Server) Platform-based solutions. Such delivery activities encompass the development, deployment, testing and documentation of specific software components – either providing extensions to specific items of core product functionality or implementing specific system integration components. This role has a heavy deployment and administration emphasis, combined with the consultative skills required to promote the impression of quality and excellence actively fostered within the Professional Services team. 


You Are Great At:
•    Design and develop CI/CD pipeline through industry standard CI/CD technologies  
•    Ability to develop a shared library using GitLab to enable build and deploy 
•    Able to build and deploy applications to cloud infrastructure such as AWS, GCP, or Azure 
•    Able to work with cross-functional teams to deliver Infra-as-a-code solutions to build infrastructure configuration management solutions 
•    Troubleshoot build and deployment-related issues on cloud platforms 
•    Collaborate with application teams, infrastructure teams, tools teams, and operations teams to develop integrated solutions to enable CI/CD pipelines (both on-premise and public cloud)
•    Act as Scrum Leader while developing new CI/CD processes for cloud operations deployments
•    Support solutions 7x24x365 as part of a global team


What It Takes:
•    7+ years overall deployment/build/support/architecture experience with a minimum of 2+ years in DevOps or cloud technologies  
•    General knowledge of UNIX/Linux & Windows 
•    Experience working hyperscalers such as Google, AWS, and Azure in a solution and deployment role
•    Experience with scripting (Shell, Python, etc.,) 
•    Should have experience in the build and deployment process for different technology-based applications like Java, .Net, PHP, Node JS, Angular, Python, etc.
•    Experience with at least one CI/CD build and deployment system (Jenkins, GitLab, GitHub or AzureDevOps GitHub, Maven)
•    Experience in a scrum team as an SRE or senior DevOps role from start to finish (build/deploy/support)
•    Strong understanding of cloud-native and container-based distributed systems like Kubernetes
•    Ability to collaborate with Engineering, Architecture, Infrastructure, and Operations teams to develop design and deliver solutions to drive infrastructure provisioning on any cloud platform using Terraform, Helm, and Ansible
•    Ability to work with AppDev/Engineering to develop release mechanisms that improve the product release cycle (enable hooks for APM, develop DR and Automated redeployment strategies)
•    Experience with monitoring tools such as Prometheus, Dynatrace, and NewRelic 
•    Need to be a self-starter and have the ability to multi-task spreading work from daily activities and projects
•    Strong interpersonal and communication skills


Desired Skills
•    Exposure to open-source technologies
•    Experience in Docker, Docker compose, Docker file
•    Experience with container orchestration technologies on cloud platforms (AKS/EKS/PKS/GKE Instances)
•    Infra automation using Ansible/Terraform/Helm
•    Ability to provision infrastructure using Terraform both in a pipeline and outside a pipeline
•    Working experience in provisioning and managing container clusters
•    Experience managing container-based applications
•    Good understanding of docker networking, volumes, and registry



OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at

We believe that our values are the compass that steers us in the right direction and helps us stay true to our mission. These values will not only guide our everyday decisions but also influence our strategic direction and the way we work. They reflect who we are as individuals and as a collective force, uniting us in our shared purpose. 

We create economic growth that is inclusive and sustainable. 

The world’s most trusted companies trust OpenText, and we demonstrate this in our actions as individuals, as a company, and as technology. 

We build global communities of purpose and challenge by supporting each other to exceed expectations and solve complex problems. 

We set high standards and exceptions, to learn, to be better. 

We tap into our creativity to deliver incredible experiences for customers, to ourselves, and for our planet. 

We believe a workplace should be human above all else. We ask excellence of our employees and reward it by creating an environment that is welcoming, challenging and that encourages real growth and development, not empty platitudes, or trinkets.” - Mark Barrenechea, CEO & CTO

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