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Lead Site Support Technical AV Engineer

Req id:  35611

Waterloo, ON, CA



As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 




The Opportunity:


Provide Audio/Video (AV) support, including meeting support, equipment repair, event support, training and maintain relevant records


You Are Great At:


  • Sets up and calibrate equipment for use.
  • Support various meetings, including large scale events.
  • Provide instructions/guidance for the operation of equipment to end users where required.
  • Identify causes for AV problems and resolves the issues.
  • Work closely with AV partners and service providers where advanced troubleshooting is required.
  • Performs other related duties as assigned.


What It Takes:

  • Customer service orientation and interpersonal skills
  • English communication skills, both written and verbal
  • Skills supporting a highly distributed and mobile customer environment.
  • Ability to interface confidently with executive and external customers.
  • Strong problem solving and decision-making abilities; independently.
  • Ability to work individually as well as contribute to a global team environment.
  • Advanced troubleshooting and technical knowledge of systems (e.g., Microsoft and Cisco).
  • Capable of handling a challenging, real-time environment with strong and quick troubleshooting capabilities
  • Organized with an ability to manage and prioritize multiple projects and team responsibilities in a fast-paced environment.
  • Standard 40-hour work week with regular business hours of 8:30am– 5:00pm EST
  • There may be a requirement to manage email outside of business hours for business needs.
  • Minimal may be required.





OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at 1-800-499-6544.


Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and potential. Become an OpenText Navigator.

Apply now »