Lead Strategy Consultant

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 

Purpose of Position:
As a member of Global Technical Service Operations group, the Lead Strategy Consultant position requires the ability to provide analysis and reporting to both the Customer Service management team and the Senior OpenText management team. This position requires strong technical skills as well as a knowledge of our renewal business.

Primary Responsibilities

• Analyze existing reports and provide recommendations for improvements, automation to increase efficiency
• Assist with the implementation of systems and projects as required
• Provide support to internal team and regional management for reporting and analysis needs
• Provide accurate reporting and analysis to Senior OT and CS Management
• Creation and analysis of key performance indicators to assist with driving improved results

Skills and Knowledge:

• Ability to build efficient reports through queries using relationships from multiple sources
• Expert level knowledge with SQL programing, VBA, and report automation tools
• Expert level knowledge and experience with MS Office applications, MS Excel
• Experience working with systems such as Assure, OLAP cubes, BI systems an asset
• Ability to manage large volumes of data, complete analysis and provide recommendations from the data
• Strong analytical and problem-solving skills
• Ability to recommend solutions for possible improvements
• Organized individual with an ability to prioritize multiple projects in a fast paced and changing environment, with minimal supervision
• Self-starter with the ability to work cross-functionally, as well as independently
• Excellent writing, communications, interpersonal, and customer service skills
• Highly motivated, participative team player that can work in a matrix environment

• Project management and/or business analysis experience an asset
• Previous experience in a global software enterprise with a foundational understanding of business processes

Education:
The position requires a Bachelor’s degree, College diploma or equivalent experience.

Accounting designation or past financial experience is an asset.

Work Environment:
General office environment with regular business hours of 8:30 a.m. to 5:00 p.m. EST or GMT. Hours may vary for those assigned to territories in other time zones. Work outside of these hours may be necessary due to project schedules, and / or deadlines. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. Should you require accommodations during the selection process, please contact accommodationrequests@opentext.com.

Subject to applicable laws and regulations, OpenText’s global vaccination policy requires all employees to be fully vaccinated against COVID-19 to enter an OpenText office. Accommodations may be available for specific roles.