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Senior Systems Analyst

Req id:  15784

Waterloo, ON, CA Mississauga, ON, CA Richmond Hill, ON, CA



As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 




At OpenText and in IT, we believe in every employee having meaningful, purposeful work. By joining our team, you will join a community of supportive and collaborative peers focused on innovation, teamwork, and driving successful outcomes.  You’ll be expected to bring with you an ideation and “Yes, if” mindset.  And, as you build your network and demonstrate your professional excellence, you will have the opportunity to forge your own career path and professional growth.


The Opportunity:

The team supports OpenText staff on a global basis using Content Server technologies. Acquisition integration, operations support, and project delivery are key to our success. The team is global and very collaborative.  We are a fast-paced organization and there are numerous projects in progress at any one time.


You Are Great At:

  • Providing operational support to end users on a global basis.  In this role this will include a variety of OpenText applications including Content Server, Extended ECM for Salesforce, and related technologies.
  • Maintaining systems as required; patching, upgrading, monitoring, and troubleshooting are regular activities during business hours, and sometimes outside of business hours to minimize service disruption.
  • Familiarity with a wide-breadth of technologies; web-based applications, the difference between on premise and Cloud software, workflow/BPM process solutions, and ITIL.
  • Supporting acquisition content integration activities, including content and workflow migration to Content Server and other standard OT ECM tools.
  • Software development lifecycle: working with end users to understand the business need; translating business problems to technical requirements.  Requirements analysis and design documentation, build and test, User Acceptance testing.  Documenting the solution.


What It Takes: 

  • Bachelor’s degree in computer science, engineering, business, finance or a related area of study or significant experience in a similar role.
  • Minimum 5 years in system administration, technical support or related function supporting customers using OpenText Content Suite and related technologies
  • Experience with infrastructure design, capacity planning and performance tuning
  • Experience with requirements analysis and design, build, and testing using waterfall development methodologies
  • Experience with ITIL methodologies and best practices in change, incident, and problem management
  • Experience with web-based software applications, application integration, workflow processes, and domain expertise through working with various business functions
  • Experience with or willingness to learn process automation and web development.
  • Familiarity with HTML, CSS, JavaScript frameworks, report writing, and other related technologies.
  • Experience working with content, preferably as a Content Manager/Business Administrator (defining structure & classifications, content migration & maintenance, etc.)
  • Experience as a Cloud Systems Administrator (Installation, Troubleshooting, Integrations, Security),
  • Strong knowledge of Cloud environments (Unix/Windows, Virtualization, Containers, Data Management, CI/CD Management)
  • A self-starter attitude, a strong desire to learn as you go, and the belief that you can make a meaningful contribution to your immediate team, the business users that you serve, and to the organization as a whole.



OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. Should you require accommodations during the selection process, please contact accomodationrequests@opentext.com).


Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and potential. Become an OpenText Navigator.

Apply now »