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Manager, Account Development

Req id:  16987

Waterloo, ON, CA



As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 





The Account Development Manager will report to the Senior Director of Account Development. They will manage and oversee the hiring, onboarding, coaching, development, performance, and retention of an Account Development team of approximately 10 individual contributors. This includes the qualification and development of inbound leads, as well as strategic outbound prospecting into a named account Sales structure. The Account Development Manager will be responsible for driving all AD programs in working with Sales, Campaigns & Field Marketing within their territories and will be a central point of contact for the Account Development Reps regarding process, strategy, programs and quota requirements. The Account Development Manager will be responsible for generating inbound and outbound lead generation best practices and programs. They will implement cold calling and incentive programs that will generate leads aligned with the primary solution areas. They will work with respective internal groups to identify and manage required training and support for the Account Development Reps to ensure that business goals are achieved.


The Account Development Manager is a frontline leader in our hub. The successful candidate will be strong in attracting and retaining talent while nurturing potential.

  • Leading & coaching a diverse team to achieve business targets - BANT-qualified leads with associated pipeline growth and revenue conversion
  • Managing account-based outreach that aligns with Sales strategy (phone, email, social, video, etc.)
  • Coaching, training, motivating and developing their team to achieve their weekly targets and quarterly KPIs
  • Driving performance to ensure individual and team targets are met/exceeded consistently
  • Conducting 1:1 performance reviews to coach each individual team member; responsibility for all aspects of performance management
  • Engaging and communicating confidently; will present to and collaborate with Sales and Marketing leadership regularly


A qualified candidate should have the following skills and knowledge:

  • 5+ years of relevant people leadership experience in a technology-based pre-sales or inside sales position
  • Strong coaching and development skills
  • Strong customer service skills
  • Strong analytical thinking and problem-solving skills
  • Excellent oral and written communication skills
  • Strong organization and time management skills
  • Adaptable to a fast-paced, technology-driven environment
  • Experience with Microsoft Office, Salesforce.com, Outreach, LinkedIn Sales Navigator, DiscoverOrg, Level Eleven, social selling



OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. Should you require accommodations during the selection process, please contact accomodationrequests@opentext.com).


Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and your potential. Become an OpenText Voyager.

Apply now »