Loading...
Share this Job
Apply now »

 

 

Manager, Enterprise Business Systems

Req id:  8900

Waterloo, ON, CA

 

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 

 

 

The Opportunity: 

 

The IT Enterprise Business Systems team is responsible for all business systems at OpenText.  We are currently seeking a Manager to lead a team of Business Systems Analysts within our IT Centre of Excellence that resides within the EBS team.  This team is responsible for supporting project and enhancement requests with these IT teams as well as production support and operations in the eCommerce space. 

An effective BA Manager will have excellent hands-on BA skills including strong requirements gathering and writing experience as well as a demonstrable track record of success communicating and building relationships with customers and business stakeholders of all levels.  Should have recent experience working alongside with, and managing, a team of Business Analysts focusing on Sales & Marketing systems.  In this role you will be accountable for supporting, planning, strategizing, developing the ongoing growth of the Centre of Excellence team within IT. 

If you are seeking an opportunity where you can apply your leadership skills to lead and manage a team of analysts to drive results for critical eCommerce focused projects and change enhancements apply today!

 

 

What You Are Great At:

 

  • Being a top performing business systems analyst with knowledge in the eCommerce space.
  • Have strong experience managing a global team of process knowledge and technically skilled Business Systems Analysts.
  • You have expertise managing stakeholders’ requirements in a fast-paced, collaborative environment while interfacing effectively with development teams.
  • The Business Analysis Manager will employ an analytical mindset, attention to detail, creative problem-solving skills, and solid people management skills. You will be highly organized, technically minded and an excellent communicator. You are comfortable in high-tech environments and can quickly learn proprietary systems. You are familiar with sales and marketing tools, partner programs, web applications, partner carts, API’s licensing, and provisioning software, and have worked with systems that have been closely integrated in the past.
  • Lead and/or Partner on evaluating end-to-end process post acquisition (M&A) close to identify gaps, develop strategies to remediate and create a roadmap for integration.
  • Creating a team environment of empowerment, accountability, and commitment for reaching Operational Excellence goals
  • Provide user support as required for tickets, escalations, solutions.
  • Collaborate with others to generate appropriate Operational Excellence deployment plan with organizational measures of success.
  • Continuously working on developing staff through training initiatives 
  • Be a change champion within the site and network by prompting questions and promoting team-based behavior
  • Involve and coach business leaders in preparing for and sustaining change
  • Using applications such as Marketo, ZiftOne, Salesforce (CPQ), SAP, Assure, ITSM, Siebel, Changepoint, Open Air, ServiceNow, VIM, Win shuttle, HPALM, Web applications, eCommerce.

 

What it takes to excel:

 

The successful candidate will have the following Core Requirements:

  • 3+ years of management experience
  • Degree in Business, Business Analyst certified or equivalent experience
  • 5+ years of Business Analysis
  • Strong experience in the Sales & Marketing space
  • Outstanding oral and written communication skills and experience interacting with both business and IT individuals, including executive level stakeholders
  • Ability to react to change productively and positively in a fast-paced, fluid environment
  • Highly analytical and detail oriented
  • Ability to work with both technology/systems groups and business units, especially in developing requirements and testing of new system and processes
  • Strong leadership skills with proven ability to facilitate cross-functional
  • Proven ability to operate effectively in ambiguous situations
  • Proven project management skills.  Ability to develop value-based business cases along with our business partner, document detailed process flows, and define gaps
  • Should be able to write detail business requirements to translate  into functional design
  • Evaluate current state processes and identify opportunities for process improvement.
    Positive, collaborative, and solution-oriented attitude
  • Strong documentation skills using common Microsoft technologies (Business case, use cases, process flows, etc.)
  • Attention to detail with emphasis on accuracy and quality
  • Experience in production support
  • A high standard for work ethic and quality is required

 

   

 

 

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer. We hire the best talent regardless of race, creed, color, national origin, ancestry, disability, marital status, sex, age, veteran status or sexual orientation. If you require accommodation at any time during the recruitment process please email accommodationrequests@opentext.com. Applicants have rights under Federal Employment Laws including but not limited to: Family and Medical Leave Act (FLMA)Equal Employment Opportunity  and Employee Polygraph Protection Act


OPENTEXT - THE INFORMATION COMPANY

Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

Perks 
If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Benefits 
Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and your potential. Become an OpenText Voyager.

Apply now »