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Manager, Renewals

Req id:  2443

Waterloo, ON, CA, N2L 0A1

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 

 

 

Who We are: 

 

OpenText Enterprise Information Management (EIM) technologies and business solutions allow organizations to take full advantage of enterprise information to gain better business insight, capitalize on opportunities to positively impact the business, improve process velocity, reduce risks related to information governance, and protect sensitive information and intellectual property from internal leaks and external threats. With growing volumes and a host of formats to manage and leverage, organizations need to bring structure to the unstructured. By doing so, they will be unleashing the power of information to drive faster decision making, improved agility, strong security policies, and an increased ability to both exploit the opportunities and control the risks of enterprise information.

OpenText provides solutions across the entire range of core EIM capabilities – sophisticated, secure, high-value, and cost-effective – onsite, via mobile devices, private cloud, or in the cloud.

The Position:

The Manager, Maintenance Renewals role is a Customer Support function that requires experience in managing a software maintenance renewals business. The primary responsibility is to develop a long-term relationship with existing customers and maintain a high renewal rate and consistent maintenance revenue. This individual will be expected to effectively manage a team of Renewals Specialists to ensure they meet quarterly revenue targets. The role involves a focus on customer satisfaction and will require regular site visits working alongside Sales and Services to maintain a positive customer relationship.

 

Job Responsibilities:

 

  • Successful operation of a strong renewal team to achieve targeted on-time renewal rate and revenue targets
  • Support the Sales organizations with business analytics to aide in decision making process related to service contract negotiation
  • Participate in customer contract negotiations to provide commercial support and address any Customer Support issues
  • Work through escalated issues and liaise with a variety of internal teams including, Sales, Services and Finance to provide a route of escalation to resolve Customer Support issues
  • Preparation and presentation of management reports
  • Evaluate and propose system improvements to drive efficiencies and shorten the contract renewal process; lead or support implementation as required
  • Identify areas for process or service improvements; contribute to creation of business requirements for resolution; lead or support implementation as required

 

What does it take?
  • 3 -5 years’ experience working directly with Software Renewals in a leadership role
  • Bachelor's degree or equivalent working experience
  • Exceptional communication both written and verbal, with the ability to listen and understand client needs and focus the content
  • Familiarity with contract creation and execution in a Service Delivery environment and experience with contract terms and documents
  • Ability to apply innovative approaches and initiative to increase productivity and work standards
  • Strong desire in establishing and maintaining exceptional relationships with clients
  • Strong organizational, planning, and prioritization skills are required
  • Goal-oriented, positive, a self-starter, with strong and analytical skills
  • Track record of autonomy, ownership and execution

 

 

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer. We hire the best talent regardless of race, creed, color, national origin, ancestry, disability, marital status, sex, age, veteran status or sexual orientation. If you require accommodation at any time during the recruitment process please email accommodationrequests@opentext.com. Applicants have rights under Federal Employment Laws including but not limited to: Family and Medical Leave Act (FLMA)Equal Employment Opportunity  and Employee Polygraph Protection Act


OPENTEXT - THE INFORMATION COMPANY

Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

Perks 
If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Benefits 
Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and your potential. Become an OpenText Voyager.

Apply now »