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Manager, Systems Analysis (OpenText Content Suite)

Req id:  29326

Waterloo, ON, CA



As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 



The Opportunity:

The team is growing and has a need for a hands-on manager to work with engineering and business owner stakeholders to define the technical roadmap, scope and implement projects, analyze requirements, and lead the team, including setting priorities, making assignments and coaching team members for high performance.  Potential candidates have a solid background in systems andministration, software development lifecycle, business analysis and service management as well as team leadership.

The team is global and very collaborative.  We are a fast-paced organization and there are numerous projects in progress at any one time.


What You are great at:

 Team leadership: establishing clear goals and priorities for the team, coaching and mentoring team members for high performance

  • Software development lifecycle: working with end users to understand the business need; translating business problems to technical requirements. 
  • Requirements analysis and design documentation, build and test, User Acceptance testing.  Documenting the solution.
  • Business analysis: working with end users to document their business requirements and translate those into functional requirements and system design
  • Familiarity with a wide-breadth of technologies; web-based applications, the difference between on premise and Cloud software
  • Service management to enable the team to provide excellent operational support to end users and IT colleagues.  Familiarity with ITIL methodologies.
  • Maintaining systems as required; patching, upgrading, monitoring and troubleshooting are regular activities during business hours, and sometimes outside of business hours to minimize service disruption.


What it takes: 

  • Bachelor’s degree in computer science, engineering, business, finance or a related area of study or significant experience in a similar role.
  • Minimum 5 years in system administration, technical support or related function supporting customers using OpenText Content Suite and related technologies
  • 3-5 years’ experience managing technical teams
  • Business analysis, project management, and software development lifecycle (SDLC). Familiarity with Waterfall and Agile methodologies
  • Experience with infrastructure design, capacity planning and performance tuning
  • Ability to prioritize multiple requests, make individual assignments for team members, track progress and provide team leadership
  • Experience with ITIL methodologies and best practices in change, incident and problem management
  • At least 5 years' experience in system administration or application development in enterprise content management, web-based software applications, application integration, and custom workflow
  • Experience with HTML, CSS, JavaScript frameworks, report writing, and other related technologies
  • Ability to work cross-functionally with IT infrastructure and database administrator teams on both project implementations and application support
  • Experience with OpenText Content Suite, including Extended ECM (required), eDocs (nice to have)
  • Strong knowledge of Cloud environments (Unix/Windows, Virtualization, Containers, Data Management, CI/CD Management)
  • Experience as a Cloud Systems Administrator (Installation, Troubleshooting, Integrations, Security) preferred
  • General working knowledge of Salesforce (Implementations, Integrations, Administration, etc.)
  • A self-starter attitude, a strong desire to learn as you go, and the belief that you can make a meaningful contribution to your immediate team, the business users that you serve, and to the organization as a whole.





OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. Should you require accommodations during the selection process, please contact


Subject to applicable laws and regulations, OpenText’s global vaccination policy requires all employees to be fully vaccinated against COVID-19 to enter an OpenText office. Accommodations may be available for specific roles.


Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and potential. Become an OpenText Navigator.

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