Manager, Global Telecom Services

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 

LIFE at OPENTEXT: #INDOT

At OpenText and in IT, we believe in every employee having meaningful, purposeful work. By joining our team, you will join a community of supportive and collaborative peers focused on innovation, teamwork, and driving successful outcomes.  You’ll be expected to bring with you an ideation and “Yes, if” mindset.  And, as you build your network and demonstrate your professional excellence, you will have the opportunity to forge your own career path and professional growth.

Who We Are: #LI-Remote

OpenText Enterprise Information Management (EIM) technologies and business solutions allow organizations to take full advantage of enterprise information to gain better business insight, capitalize on opportunities to positively impact the business, improve process velocity, reduce risks related to information governance, and protect sensitive information and intellectual property from internal leaks and external threats. With growing volumes and a host of formats to manage and leverage, organizations need to bring structure to the unstructured. By doing so, they will be unleashing the power of information to drive faster decision making, improved agility, strong security policies, and an increased ability to both exploit the opportunities and control the risks of enterprise information.

OpenText provides solutions across the entire range of core EIM capabilities – sophisticated, secure, high-value, and cost-effective – onsite, via mobile devices, private cloud, or in the cloud.

Overview:

The Manager, Telecom has management responsibility of, and provides leadership to, the personnel in the Telco support group. The Telco Support group provides day to day support of the systems and services that provide our FAX, Voice, E-mail  and SMS service to OpenText customers .  The Telco Support group has responsibilities for provisioning, deliverability, routing, carrier relations and problem management. The position also takes direction/assignments from the Vice President of Telco to support the organization’s goals and objectives.  This direction will include project management responsibilities for internally supported operations projects and special customer projects in addition to the defined responsibilities of the group.

What You Will Do:

• Monitor, guide and support the day-to-day activities of the Telco Support group globally for geographies across North America, APAC, EMEA, LATAM.
• Hold scheduled group meetings to review progress, status and updates on weekly activities and assigned projects
• Participate directly in carrier reviews and carrier cost negotiations
• Perform project management responsibilities for operations assigned projects by scheduling and chairing meetings, tracking project status and reporting status to the business.
• Schedule and chair meetings with other groups to aid the Telco Support group in executing their job and responsibilities.
• Attend operations, and other organization’s meetings, where the Telco Support group support and/or knowledge is required.
• Provide regular updates to the Vice President Technology Services on all projects and major problems encountered by the group
• Maintain an open and positive working atmosphere for the group

What You’ll Bring: 

• Global Telecom & Wireless services experience, specifically for the geographies of North America, EMEA, APAC, LATAM
• Extensive knowledge of the systems and services that are deployed to provide OpenText FAX, Voice, E-mail, and SMS services.
• Bachelor’s Degree
• 10 years of knowledge and experiences in Telecom or message switching Business
• 8-10 years of  Management experiences in the Telecom or message switching Business
• Interpersonal relationship skills to work with  internal and external, groups and organizations and guide the group to do the same
• Capability to  handle crisis situations and apply sound judgment  to achieve  resolution of such occurrences while guiding the group to do the same
• Decision making skills that will enable efficient and effective execution of responsibilities, the capability to handle crisis situations and the application of sound judgment in troubleshooting situations necessary to resolve such instances.
• Ability to guide the group in problem solving activities
• Proven ability to identify areas where the group could improve it’s the execution of their goals and responsibilities and guide the group
• Knowledge of best practice standards regarding the OpenText cloud services

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. Should you require accommodations during the selection process, please contact accommodationrequests@opentext.com).

Subject to applicable laws and regulations, OpenText’s global vaccination policy requires all employees to be fully vaccinated against COVID-19 to enter an OpenText office. Accommodations may be available for specific roles.